This topic

Speeds dropping with BT smart hub 2

Johnb46 — Thu, 16 Jun 2022 20:12:19 GMT

Hello my dad had fibre installed a couple of weeks ago the wired connection is fine no issues what so ever.

However the WiFi signals keep dropping out on devices sky box, fire stick, mobile phone etc

When it does connect the WiFi speeds are really slow like 30mbps downstairs and about 55mbps if I'm right next to the router.

The router is in the bedroom right above the front room so the WiFi signal is only passing through the ceiling.

I've tried disabling and enabling different modes on the smart hub 2 I even tried turning off the 2.4ghz and 5ghz options to see if one was conflicting with the other.

I have reset the router but nothing I do seems to fix the issue, when I change the WiFi channel or reset the router the WiFi speeds are really quick then after about 15 minutes they drop to a snails speed.

My dad likes to watch tennis on Amazon and the problem is when he is streaming the quality is dropping constantly making it nearly unwatchable this can only be due to the WiFi being so erratic.

Im at my wit's end with this now as I have literally tried everything can someone please help me.

Re: Speeds dropping with BT smart hub 2

imjolly — Thu, 16 Jun 2022 20:27:41 GMT

Have you tried selecting the wireless channels manually instead of leaving on smart/auto. Try using a WiFi analyser on mobile and see channels in use near you and then select free or less congested channel. Just make sure 5ghz is not on channel 36 as that is used by SKYQ so maybe select 44 or 48

Re: Speeds dropping with BT smart hub 2

Johnb46 — Thu, 16 Jun 2022 20:57:14 GMT

Hi @imjolly thanks for replying, yes I tried changing them manually, the router settings on that screen shot was after I had tried doing a hard reset so it changed everything back to factory settings.

Currently 2.4ghz is on channel 6 and 5ghz is on 48 as those were the least congested.

Re: Speeds dropping with BT smart hub 2

Johnb46 — Fri, 17 Jun 2022 14:16:27 GMT

I've done a quiet line test and that all seems ok, I have also seen other people surgest turning smart set up off but I don't see that option when I log in to the router.

Im at a loss as to what's happening I've spent hours at my dad's trying to solve this and haven't got any where, I'll try a fix it will work for about 15 - 20 minutes then the speeds drop off drastically again.

Re: Speeds dropping with BT smart hub 2

gg30340 — Sat, 18 Jun 2022 08:36:01 GMT

To try and diagnose where the problem lies turn off all the wireless devices that connect to the hub. Reset the hub then turn on one device and see if it connects and runs correctly. It that one is OK, turn it off and connect another device. Work your way through all the wireless devices to see if one of them is dragging the speed down.

If you find there is one device not giving correct speed you know that is where the fault lies.

If it happens with all devices you know it is a fault with the hub.

If they all appear OK connect one device, check speeds etc if OK connect another device and so on. Again if when you connect a device and the speeds drop you will know that there is a conflict with that device.

As regards "Smart Set Up", that feature has been removed from the Smarthub.

Re: Speeds dropping with BT smart hub 2

Johnb46 — Sun, 19 Jun 2022 17:46:19 GMT

@gg30340 I have turned off the wireless and tried connecting everything one by one i couldn't see anything that's causing the issue.

I have now put a ethernet cable straight into the sky box, at the moment it doesn't seem as bad, I will monitor it and see how it goes.

I have received my BT hub 2 so if the connection starts dipping again then I'll try connecting up my hub 2 and see if that makes a difference as my service hasn't started yet.

Re: Speeds dropping with BT smart hub 2

imjolly — Sun, 19 Jun 2022 19:47:13 GMT

@Johnb46 wrote:

I have received my BT hub 2 so if the connection starts dipping again then I'll try connecting up my hub 2 and see if that makes a difference as my service hasn't started yet.

Who is the account holder you or your father? If you have a broadband connection then your service must have started

Re: Speeds dropping with BT smart hub 2

Johnb46 — Sun, 19 Jun 2022 21:13:39 GMT

It's my dad's fibre I'm trying to sort out, he had standard broadband before, he is 76 and wouldn't have a clue how to change any settings etc.

I'm also a BT customer altho my fibre hasn't been set up yet, so at the moment I'm still using my old Hub until my fibre has been set up.

Re: Speeds dropping with BT smart hub 2

SusanPriestley — Mon, 02 Jan 2023 11:53:01 GMT

Hi. I’m currently experiencing this problem and have been for months. Had a BT engineer out who changed the inside connection box. Didn’t work. Had Open Reach out who couldn’t help because no line faults. Numerous complaints which BT keep closing then reopening when I ring. My problem is worst on a morning. I have no Wi-Fi in any room expect the main room where the router is. I have 3 smart discs (I am in a tiny bungalow so each room in next door to each other). The discs all remain blue, my BT app show’s excellent or good signal in each room BUT there isn’t a signal working in any of them. I’ve literally tried everything. Unplugging and unconnecting everything, using Ethernet cable to discs but still no signal to my tv or devices. The only thing left to think is, is it congestion issues? Restarted my hub twice this morning but didn’t work. So basically, unless I’m sat in the same room as my router I have no signal. All I want to do is watch my TV in bed on a morning so I don’t have to put the heating on so early

Re: Speeds dropping with BT smart hub 2

imjolly — Mon, 02 Jan 2023 12:23:20 GMT

@SusanPriestley

so if you can get wifi from hub in same room that shows the wifi is actually working. have you tried going to hub manager 192.168.1.254 into your browser address bar then go to wireless and try changing the wifi channels from auto/smart to a selected channel and see if that helps. if slightly older devices then try changing the wifi mode from default 1 to either 2 or 3 and see if that helps

if your devices only connect to the 2.4ghz wifi then try turning off the 5ghz wifi in hub wireless settings and see if that helps

Re: Speeds dropping with BT smart hub 2

SusanPriestley — Mon, 02 Jan 2023 15:39:34 GMT

Hi. Thanks for the reply. Yes tried changing the band. I have a new hub which bt thought might help but didn’t. Used both 5 and 2.4 but same problems persist. Yes we do have WiFi but it doesn’t seem to work beyond the room where the router is. The discs are literally next door eg hall, bedroom, kitchen (in a small bungalow) but are not picking up the signal all the time, even though they are staying blue. They won’t work at all on an early morning when I really need it to work. My guaranteed speed is 35 so this should be able to operate a tv. This is why I’m thinking there might be some congestion issues

Re: Speeds dropping with BT smart hub 2

imjolly — Mon, 02 Jan 2023 15:46:49 GMT

congestion might slow the speed but normally only at peak times so would be fine off peak.

try a wifi analyser on your phone and check for neighbour's wifi and channels in use and also use app in other rooms and see what signal strength shows on the app - assuming it picks up your wifi

Re: Speeds dropping with BT smart hub 2

SusanPriestley — Mon, 02 Jan 2023 16:10:22 GMT

I’ve tried to use the app when the signal isn’t reaching the disc and it won’t load, just get loading dots on screen or error message, the app only works when the WiFi is in that room. I checked the network from the main room and this says that the disc connections are good even though they won’t connect. This is real baffling. I’ve just changed the 5ghz channel to 44 because noticed it was on 36. Think the issue is during peak times eg 7am because doesn’t work then. Today the bedroom tv (linked to smart disc) wouldn’t work until 12.30 then went off at 2pm but it’s bank holiday so a lot of people at home.

Re: Speeds dropping with BT smart hub 2

Anonymous — Mon, 02 Jan 2023 18:22:00 GMT

Someone had a vaguely similar issue recently with discs providing no WiFi. The last thing that was tried that appeared to work was turning off the WiFi on the Hub completely & having one disc connected to it by ethernet. Can't hurt to give it a try.

Re: Speeds dropping with BT smart hub 2

SusanPriestley — Mon, 02 Jan 2023 21:08:06 GMT

So turn off the WiFi from the hub but connect a disc via Ethernet and leave the other 2 discs where they are ?? Will give this a try in the morning, thank you

Re: Speeds dropping with BT smart hub 2

spile — Wed, 04 Jan 2023 07:09:20 GMT

A number of users including myself have issues with the wireless performance and reliability of the SH2. I get around it by running a wired wireless point.