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BT Full fiber 900MBs

Jack97 — Thu, 23 Jun 2022 16:04:27 GMT

Hello, I'm wondering if someone can give me some guidance.

I recently upgraded to full fiber 900, everything got fitted fine. But, no matter if I'm right next to the hub or 1 meter away, it still says, on the wifi signal checker that my signal is low. Only showing 2 bars and could be stronger. As requested by the app I did diagnostics and it discovered a fault. I had the hub refresh the wifi several times but to no avail. I contacted BT and they said the connection from the line to the hub is perfectly fine as it should be. But I still have this issue.

Thank you in advance.

Re: BT Full fiber 900MBsw

spile — Fri, 24 Jun 2022 06:35:41 GMT

I would log a call and get the SH2 replaced. I find it’s wireless performance poor and unreliable and I suspect firmware issues for the latter but in your case it sounds more fundamental.

Re: BT Full fiber 900MBsw

Jack97 — Fri, 24 Jun 2022 07:44:22 GMT

Hi mate thanks for the reply, I already have another SH2 from my last package 4 days ago, just tried it with that and I got 2 excellent connections, did the same test 5 minutes later in the same location and it went back to poor. Am I best just ringing and try and explain to them?

Re: BT Full fiber 900MBsw

spile — Sat, 25 Jun 2022 06:16:24 GMT

Have you turned off smart setup?

Re: BT Full fiber 900MBsw

Jack97 — Sat, 25 Jun 2022 08:57:38 GMT

Nope as smart setup is no longer on SH2

Re: BT Full fiber 900MBsw

stevebrass — Sat, 25 Jun 2022 10:25:05 GMT

I don’t use the SH2 but can you manually select Wi-Fi channel?

Re: BT Full fiber 900MBsw

Jack97 — Sat, 25 Jun 2022 11:33:53 GMT

Yeah the here they are

Re: BT Full fiber 900MBsw

spile — Sun, 26 Jun 2022 06:45:37 GMT

I would download a Wi-Fi inspector app to see if there is a possibility of co-channel interference from another device.

Re: BT Full fiber 900MBsw

stevebrass — Sun, 26 Jun 2022 09:12:07 GMT

Try switching off 5g and manually selecting another 2.4g channel. If there are “radio modes” available try mode 2.

Obviously change one thing at a time to isolate the issue.

Re: BT Full fiber 900MBsw

Jack97 — Sun, 26 Jun 2022 18:22:11 GMT

Checked the network for the channels and everything seems alright.

Also tried changing modes, thinking of asking for another new SH2 Maybe it'll fix things.

Re: BT Full fiber 900MBsw

imjolly — Sun, 26 Jun 2022 18:57:14 GMT

You appear to be using the smart WiFi where hub selects the WiFi channel so if you get a WiFi analyser on phone you can check the channels in use near you then manually select your hub WiFi channels which are free or less congested and see if the helps

Re: BT Full fiber 900MBsw

Jack97 — Sun, 26 Jun 2022 19:05:34 GMT

Do you recommend a WiFi analyser app

Re: BT Full fiber 900MBsw

licquorice — Sun, 26 Jun 2022 19:23:35 GMT

Any will do as they all do the same job. I use WiFi analyzer by farproc on Android

Re: BT Full fiber 900MBsw

stevebrass — Sun, 26 Jun 2022 19:53:29 GMT

@Jack97wrote:
Checked the network for the channels and everything seems alright.

Also tried changing modes, thinking of asking for another new SH2 Maybe it'll fix things.

Just to be clear you did switch the 5g channel off? And then try selecting a channel on 2.4g?

Re: BT Full fiber 900MBsw

Jack97 — Thu, 07 Jul 2022 16:23:04 GMT

Update, got a new hub and nothing has changed at all. Still the same issues. I had a BT home tech come over and he's also very confused to why its saying the WiFi signal is poor, he suggested I get a new hub ( Hence the new hub update) here is a the photo