This topic

Hub Manager Wireless Channels

andreaferns120472 — Wed, 06 Jul 2022 22:09:54 GMT

In Hub Manager 192.168.1.254, under Wireless Channels do I need to rescan to get the best wi-fi connection every few weeks or should I just leave the settings as they are?

At the moment they are set to 2.4GHz Smart (Channel1) and 5GHz Smart (Channel 36)

Re: Hub Manager Wireless Channels

gg30340 — Thu, 07 Jul 2022 04:38:32 GMT

Unless you have a specific problem of the channel being heavily congested with other users just leave them as they are.

Re: Hub Manager Wireless Channels

imjolly — Thu, 07 Jul 2022 08:33:00 GMT

if you have SKY Q which uses channel 36 I would change the 5ghz channel to either 44/48

Re: Hub Manager Wireless Channels

andreaferns120472 — Sat, 09 Jul 2022 04:09:54 GMT

I do have Sky Q and I have changed channel to 44 (5ghz) Why does this need to be changed?

Re: Hub Manager Wireless Channels

imjolly — Sat, 09 Jul 2022 07:34:43 GMT

the hub and SKYQ in same vicinity both using channel 36 can cause normally the SKYQ to have connection problems. so changing avoids that problem. I have SKYQ and not had any drops of connection since changing

Re: Hub Manager Wireless Channels

andreaferns120472 — Sun, 10 Jul 2022 03:53:58 GMT

I followed your advice and changed the channel (5GHz) from 36 to 44. However since doing this none of our apple devices could connect to our wi-fi.

So after this I had to do a factory reset on the Smart Hub 2, so all our apple devices could connect again to our wi-fi.

This was a real pain as I had to enter admin password again on all our devices and I had to enter all the Port Forwarding Rules I had set up for Fortnite.

So unfortunately your advice was incorrect!

Re: Hub Manager Wireless Channels

gg30340 — Sun, 10 Jul 2022 06:09:46 GMT

See message 2.

Re: Hub Manager Wireless Channels

licquorice — Sun, 10 Jul 2022 08:56:14 GMT

No idea why your Apple devices wouldn't connect, if the hub was left as default in Smart Wireless mode, the WiFi channels could be changing all the time without you even being aware of it.

Re: Hub Manager Wireless Channels

imjolly — Sun, 10 Jul 2022 10:01:01 GMT

@andreaferns120472

sorry but changing channel away from SKYQ is the right thing to do and as already posted changing wifi channel should have no affect on existing devices as 'smart wifi' does this automatically. the problem is your apple devices - did other devices connect as expected? did you try just restarting your apple devices? I would add that I also have numerous apple devices which connected without any problems

Re: Hub Manager Wireless Channels

andreaferns120472 — Sun, 10 Jul 2022 11:58:39 GMT

Hi there, our laptops were able to connect just not Apple Devices. I had to reset hub back to factory settings then everything connected to wi-fi. I will try again 🙂

Re: Hub Manager Wireless Channels

andreaferns120472 — Sun, 10 Jul 2022 18:07:09 GMT

All my Sky Q boxes (3 in total) are all hard wired to router should I still change the channel?

Re: Hub Manager Wireless Channels

andreaferns120472 — Sun, 10 Jul 2022 18:08:44 GMT

All my Sky Q boxes (3 in total) are all hard wired to router should I still change the channel?

Re: Hub Manager Wireless Channels

gg30340 — Sun, 10 Jul 2022 18:25:32 GMT

No.

Re: Hub Manager Wireless Channels

imjolly — Sun, 10 Jul 2022 18:36:02 GMT

The minis connect WiFi on 36 to the SKYQ main box and use 2.4ghz to connect to hub or as you have done ethernet. Hence why when you check the mini setting it shows connected to SKYQ box and internet connection