This topic

Smart hub not working when Mini pass through unplugged

Wookster — Wed, 06 Jul 2022 09:55:26 GMT

Hi,

im pretty confident that I don’t need the mini pass through. Especially when I don’t have a receiving unit, but as soon I I unplug it all , my smart hub stops,

im trying to reduce the plugs/wires I have so appreciate any help

Re: Smart hub not working when Mini pass through unplugged

Anonymous — Wed, 06 Jul 2022 10:18:09 GMT

The green Data LED suggests that there is another device making a network connection.

https://www.bt.com/content/dam/bt/help/legacy/Simpler%20Networks%20Powerline%20Adapter%20user%20guide.pdf

Where does the ethernet cable that is plugged into the adapter go? Sanity check; I assume you are plugging the mains adapter that's plugged into it directly into the mains socket after you unplug it?

Re: Smart hub not working when Mini pass through unplugged

Wookster — Wed, 06 Jul 2022 10:46:55 GMT

Hi, thanks for replying,
The Ethernet goes from the mini, to the router - which I thought was if there was a another mini receiver unit. But there’s not her.
Thanks

Re: Smart hub not working when Mini pass through unplugged

Anonymous — Wed, 06 Jul 2022 10:54:21 GMT

As I said, the Data LED suggests that there is another device.

We're going to need the full story here, including which port on the Hub that ethernet cable is connected to & what exactly you mean by the Hub stopping working.

Re: Smart hub not working when Mini pass through unplugged

Wookster — Thu, 07 Jul 2022 11:52:21 GMT

Thanks a again, sorry for delay in reply

From the mini pass, an Ethernet goes to router. I understood that the router fed the mini pass, which connected to others around the house - but we no longer have any,

if I unplug the Ethernet, the router ceases to work/transmit - orange light appears on it.

i have from the mains boom there is a filter, with one wire to the phone, then the normal broadband one to the router.

i installed exactly the same router at my mother in laws, and she has no mini pass. So I can understand why I need it.
hope you can help

thanks

Re: Smart hub not working when Mini pass through unplugged

licquorice — Thu, 07 Jul 2022 11:59:07 GMT

Are you sure you don't have FTTP and the other power line is connected to the ONT

Re: Smart hub not working when Mini pass through unplugged

Anonymous — Thu, 07 Jul 2022 12:08:30 GMT

@licquoricehas mirrored my thinking as I can't see any other explanation. But assuming that "mains boom" is some autocorrect corruption of master socket, then you seem to have a regular copper connection. Which LAN port on the router is that ethernet cable going to?

I'm still puzzled by that green data light suggesting that the powerline adapter is indeed talking to another one. I wonder if it could be a neighbour?

Re: Smart hub not working when Mini pass through unplugged

stevebrass — Thu, 07 Jul 2022 15:54:16 GMT

Can you send an image of the back of your router, showing all the connections.

Re: Smart hub not working when Mini pass through unplugged

Wookster — Sat, 09 Jul 2022 08:37:41 GMT

Thanks all,

so here are images of everything I think is relevant

if I unplug the Ethernet, the smart hub goes orange.
the mini pass is not connected to anything in the house. So can’t see why the router stops working when the Ethernet is unplugged

I hope I’m not be thick

cheers

Re: Smart hub not working when Mini pass through unplugged

Anonymous — Sat, 09 Jul 2022 08:52:06 GMT

Well that rules out the FTTP notion, so I'm as baffled as you are. Only thing I can suggest is to disconnect the ethernet cable & powerline adapter & then factory reset the Hub. But that's more in hope than expectation!

Re: Smart hub not working when Mini pass through unplugged

licquorice — Sat, 09 Jul 2022 09:39:35 GMT

What happens when you unplug the grey DSL cable at the hub?

This is totally weird.

Can you post a screenshot of the hub stats

Advanced settings> Technical log > Information

Re: Smart hub not working when Mini pass through unplugged

TimCurtis — Sat, 09 Jul 2022 10:15:00 GMT

@Wookster

How about posting the connection stats for the router.

Re: Smart hub not working when Mini pass through unplugged

Wookster — Sat, 09 Jul 2022 13:02:02 GMT

If I un plug the dsl, tor light goes purple

These are images you asked for (I think

Re: Smart hub not working when Mini pass through unplugged

gg30340 — Sat, 09 Jul 2022 13:25:58 GMT

Start again. Unplug everything. Remove the powerline adaptor and remove the Ethernet cable from the BTHub. Plug the BTHub' power plug directly into an electrical socket . Make sure you have the cable from the phone socket plugged into the phone socket and the BTHub.

Power on the BTHub. What happens?

You should have a wireless signal.

If you have a device that needs an Ethernet connection plug the Ethernet cable into the BTHub and the other end into the device.