This topic

Disc connection

mikeyp1309 — Sun, 10 Jul 2022 14:19:50 GMT

Hi I have a smart hub and have borrowed a couple of the black discs to extend my poor Wi-Fi but they won’t connect I even have cables to my garage and front room from my router but they just turn solid red any ideas

Re: Disc connection

NeilO — Sun, 10 Jul 2022 14:31:25 GMT

Hi, @mikeyp1309 welcome to the community and thanks for posting. I presume it's the complete wifi disc's that you have? What model of Home Hub are you trying to connect them to?

This complete wifi set up guide will show you the steps you need to follow.

Thanks

Neil

Re: Disc connection

mikeyp1309 — Sun, 10 Jul 2022 14:44:56 GMT

I believe it’s a smart hub 2 I haven’t paid for complete Wi-Fi I just assumed the black discs would work especially as they are hardwired

Re: Disc connection

NeilO — Sun, 10 Jul 2022 14:55:17 GMT

Hi @mikeyp1309 you don't need a subscription, the discs will work with a Smart Hub 2 but won't work with older type Hubs so that's why I asked.

Have you followed the set-up video that's in the link I posted?

Thanks

Neil

Re: Disc connection

mikeyp1309 — Sun, 10 Jul 2022 14:59:13 GMT

I will give it a try

Re: Disc connection

NeilO — Sun, 10 Jul 2022 15:12:39 GMT

@mikeyp1309 let me know how you get on and make sure your Hub looks like the one in the video.

Thanks

Neil

Re: Disc connection

mikeyp1309 — Sun, 10 Jul 2022 15:16:28 GMT

I think it’s my hub mine is slightly different it has a solid bit through the middle I had it replaced and was lead to believe it’s a smart hub obviously it’s not a smart hub 2

Re: Disc connection

NeilO — Sun, 10 Jul 2022 15:20:59 GMT

Hi @mikeyp1309 thanks for getting back to me, yeah that's a Smart Hub and not a Smart Hub 2 so the discs unfortunately won't work with it. If you take out a Complete wifi subscription a Smart Hub 2 is provided along with a disc.

Thanks

Neil