This topic

Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 10:21:09 GMT

I just recently ordered a Netgear Orbi:

Few questions:

1) can I connect this direct to my open reach?

2) if no, should I connect to smart hub and disable wifi?

3) if question 2 isn’t advised (basically get rid of smart hub) what should I do and what do I need to purchase? Recommendations welcome.

thank you!

Re: Netgear Orbi Mesh + SmartHub

imjolly — Tue, 09 Aug 2022 09:18:15 GMT

if you have FTTP and ONT then you can connect ONT to WAN on Orbi

the username is bthomehub@btbroadband.com

and password can be anything

you also need to delete the amazon link as not permitted on forum

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 13:24:38 GMT

@imjolly thanks, how do I know if I have fttp and ont?

Re: Netgear Orbi Mesh + SmartHub

imjolly — Tue, 09 Aug 2022 14:11:06 GMT

do you have hub connected to small openreach modem or is the hub connected to your phone socket

what BT package do you have?

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 14:21:48 GMT

Full fibre 500. Here’s the box if it helps @imjolly

Re: Netgear Orbi Mesh + SmartHub

imjolly — Tue, 09 Aug 2022 14:24:40 GMT

FTTP so you could connect the red ethernet cable to the WAN socket on Orbi and use the username I posted earlier and miss out the hub. However if you have Digital Voice and use your landline then you need to use the SH2 as first connection to the ONT (as in your picture)

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 15:17:19 GMT

Legend. Thank you 🙏

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 15:43:32 GMT

@imjolly Sorry one more question, do I still need to turn Wi-fi off on BT smart hub anywhere or is that void if going straight to Orbi?

Re: Netgear Orbi Mesh + SmartHub

imjolly — Tue, 09 Aug 2022 16:05:35 GMT

If you are connecting the Orbi direct with red ethernet to the ONT then no need to connect the hub at all - assuming you don't have digital voice

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 20:07:13 GMT

Hey @imjolly im getting this error message. Any recommendations on how to fix?

Re: Netgear Orbi Mesh + SmartHub

Keith_Beddoe — Tue, 09 Aug 2022 20:25:17 GMT

If it anything like the Tenda Nova mesh that I have, you need to be connected to the Wi-Fi network that is transmitted from the Netgear Orbi, and not the home hub Wi-Fi. Yo may have to "forget" the home hub SSID, so your phone only connects to the Orbi.

To manage my Tenda Nova, my phone has to be connected to the Wi-Fi transmitted from a Tenda Nova node.

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 20:44:16 GMT

Thanks @Keith_Beddoe . I am connected to Orbi and have forget the network. Still same error though…perhaps I should change the name of the old wifi?

Re: Netgear Orbi Mesh + SmartHub

licquorice — Tue, 09 Aug 2022 20:45:46 GMT

Why have you still got your old wifi, you don't need the BT hub any more if you have connected the Netgear to the ONT.

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 20:51:48 GMT

@licquorice I still have the modem/router from before. Not quite sure I’m following you though. I’m changing my BT Wi-fi to Orbi?

Re: Netgear Orbi Mesh + SmartHub

imjolly — Tue, 09 Aug 2022 20:56:35 GMT

Have you totally disconnected the SH2 as no longer needed? All WiFi devices should now be connected to Orbi

Re: Netgear Orbi Mesh + SmartHub

licquorice — Tue, 09 Aug 2022 20:56:37 GMT

I'm certainly not following you.

The Netgear connects directly to the Openreach ONT the BT hub is no longer needed.

Describe exactly how you have connected things together.

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 20:59:39 GMT

@licquorice ONT is connected to the Orbi router via ethernet directly. Old router (BT hub) is unplugged completely. I feel like I’m missing a simple trick here…

Re: Netgear Orbi Mesh + SmartHub

licquorice — Tue, 09 Aug 2022 21:01:39 GMT

Is it also unplugged from the mains, otherwise it will still be transmitting wifi even though not connected to anything.

Re: Netgear Orbi Mesh + SmartHub

Giranimax — Tue, 09 Aug 2022 21:02:55 GMT

@licquorice yes! I’m going try and rename the old wifi see if that helps

Re: Netgear Orbi Mesh + SmartHub

licquorice — Tue, 09 Aug 2022 21:04:55 GMT

I don't understand what you mean by rename the old wifi, the old wifi shouldn't exist.