This topic

Can I Install ONT myself?

NathanH95 — Wed, 17 Aug 2022 08:47:01 GMT

Hello,

I recently moved homes and had issues with our original provider, due to copper wires and fibre lines. It turned out the original owners took the ONT box from the premises.

I am now with BT and was given a date of the 18th for set up, but it has been moved to the 8th September due to I assume that being the earliest we can get an engineer.

A new ONT box was provided by an engineer upon the first inspection, my question is can I set up the ONT myself and speed up the installation process? As we have been without WiFi for over a month.

Kind Regards,

Nathan

Re: Can I Install ONT myself?

Keith_Beddoe — Wed, 17 Aug 2022 08:46:40 GMT

@NathanH95

No, it has to be installed and commissioned by Openreach, before it can be brought into service.

Re: Can I Install ONT myself?

NathanH95 — Wed, 17 Aug 2022 08:58:48 GMT

Thank for the Reply.

Is there no way to speed this process up?

Re: Can I Install ONT myself?

imjolly — Wed, 17 Aug 2022 09:01:47 GMT

I am sure there are countless others asking the same question but that must be earliest BT can get an openreach installer to your home