This topic

Frustrating!!

Sarebighair — Wed, 31 Aug 2022 17:31:19 GMT

I have ordered broadband for my elderly mother so that she can have an Alexa function in order to assist with her day to day life. I paid for an engineer to call on the same day as the kit arrived. On that day I got a text cancelling the engineer and that they would rebook. This was 2 weeks ago and day after day I get emails nagging me to set up the system. My mother does not know how to do it, nor do I, which is why I paid for an engineer. Today's email states that I must do it by end of play, Where's my engineer. I'm so angry as its making my mum anxious

Re: Frustrating!!

imjolly — Wed, 31 Aug 2022 17:59:02 GMT

Have you ordered FTTC fibre to the street cab and existing copper line to your mother's home?

Have you tried connecting the BT hub to the phone line with the cable provided? It is basically plug and play

Re: Frustrating!!

Sarebighair — Wed, 31 Aug 2022 18:03:03 GMT

Ok, forgive me but your reply was just white noise to me, I have no clue what needs to be done, hence employing an expert to do the job for us.. 😂 I probably have a friend who could do it but having paid for the engineer... You see where I'm going.....

I appreciate your reply, thank you

Re: Frustrating!!

imjolly — Wed, 31 Aug 2022 18:24:04 GMT

If the broadband is for your elderly mother does she qualify here as that works out much cheaper for same connection

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

BT are on strike to day so could be few days before back to normal . You should really try just plugging hub into power supply then using the cable to then connect the hub to the phone so let on the wall. There is nothing more your need to do

Re: Frustrating!!

licquorice — Wed, 31 Aug 2022 18:30:08 GMT

You can't be any worse off by connecting it yourself. You can't do any damage.