https://community.bt.com/t5/Home-setup-Wi-Fi-network/What-equipment-am-i-missing/m-p/2250620#M197797 <P>Hey, i just moved into a new place. I ordered a BT smart hub which came today and tried to install it. I noticed the Openreach modem in the flat is missing a power cable, here's the setup:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1109.jpg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78601iBEEB7C47C96E0100/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1109.jpg" alt="IMG_1109.jpg" /></span></P><P> </P><P>&nbsp;I'm wondering if a BT engineer needs to come round to do something here, or if the landlord has just taken a power cable with them?</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 06 Sep 2022 18:50:44 GMT 01jonathanf 2022-09-06T18:50:44Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/What-equipment-am-i-missing/m-p/2250620#M197797 <P>Hey, i just moved into a new place. I ordered a BT smart hub which came today and tried to install it. I noticed the Openreach modem in the flat is missing a power cable, here's the setup:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1109.jpg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78601iBEEB7C47C96E0100/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1109.jpg" alt="IMG_1109.jpg" /></span></P><P> </P><P>&nbsp;I'm wondering if a BT engineer needs to come round to do something here, or if the landlord has just taken a power cable with them?</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 06 Sep 2022 18:50:44 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/What-equipment-am-i-missing/m-p/2250620#M197797 01jonathanf 2022-09-06T18:50:44Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/What-equipment-am-i-missing/m-p/2250621#M197798 <P>Some idiot has taken the power lead with them, you need to report the fault to customer services&nbsp; 0800 800150.</P> <P>No idea why anybody would do that, but there was another post a few days ago where the same thing had happened.</P> Tue, 06 Sep 2022 18:54:38 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/What-equipment-am-i-missing/m-p/2250621#M197798 licquorice 2022-09-06T18:54:38Z