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BT Smart Hub 2 is not broadcasting SSID

satherb — Tue, 20 Sep 2022 19:24:02 GMT

Hello, My BT Smart Hub 2 is not broadcasting its Wi-Fi SSID. However, the Wi-Fi is working correctly, because I can connect to it by telling my phone the SSID and password.

There is no control I can see on the Admin panels.

Can you help? Thanks!

Bob from Buckinghamshire

Re: BT Smart Hub 2 is not broadcasting SSID

imjolly — Tue, 20 Sep 2022 19:28:45 GMT

If you have already tried the usual switch hub off and on again and not helped then try factory reset by pressing the recessed button on back of hub and holding until hub lights flash and then see if now can see SSID

If still nothing then phone CS 150 and ask for replacement

Re: BT Smart Hub 2 is not broadcasting SSID

gg30340 — Tue, 20 Sep 2022 20:52:43 GMT

You enter/change the SSid name by logging onto the hub advance settings and then and going to the "Wireless" section and then change or enter the SSid name on the label of the hub and click save.