Ethernet connections from Sky Q Boxes to BT Smarthub 2

andreaferns120472 — Thu, 22 Sep 2022 08:36:14 GMT

I have a NETGEAR 5 Port Gigabit Network Switch GS105, Ethernet Switch, Ethernet Splitter

I have just received a new BT smarthub 2 as my old one became faulty.

All my Sky Q boxes have previously been hard wired to the BT Smarthub 2 (1 x main sky q box and 2 x Sky Q Mini boxes), However since receiving my new BT Smarthub 2, I think all my Sky Q boxes are now using my wi-fi instead of using the ethernet cable connections. I have plugged all ethernet cables from the Netgear Switch into the new BT Smarthub but BT have said they are not seeing any ethernet connections only wi-fi. Please can anyone help me?

Re: Ethernet connections from Sky Q Boxes to BT Smarthub 2

imjolly — Thu, 22 Sep 2022 08:51:35 GMT

the SKY q box and minis cannot use your wifi unless you have setup wifi connections in the SKY boxes as the hub wifi password is required before any connection

This topic

Ethernet connections from Sky Q Boxes to BT Smarthub 2

I have a NETGEAR 5 Port Gigabit Network Switch GS105, Ethernet Switch, Ethernet Splitter

I have just received a new BT smarthub 2 as my old one became faulty.

Re: Ethernet connections from Sky Q Boxes to BT Smarthub 2