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Openreach Modem

Biglad — Fri, 14 Oct 2022 15:09:33 GMT

Just visited my new build it has a openreach Modem box on the wall,how do you set up the internet meaning do it have to plug my BT router in or is it just a case of ringing BT and giving them the serial number on the front of the openreach Modem when I move in.

Re: Openreach Modem

imjolly — Fri, 14 Oct 2022 15:12:24 GMT

are you currently a BT Retail customer for Broadband? if so you just connect hub to ONT and then phone BT. are you using BT home move if existing customer?

Re: Openreach Modem

Biglad — Fri, 14 Oct 2022 15:19:06 GMT

Hello

Thanks for the reply much appreciated,I'm currently a BT retail customer and have the BT halo 1 with fibre package so your saying I plug in my existing router and ring BT on the day I move in?

Re: Openreach Modem

Keith_Beddoe — Fri, 14 Oct 2022 15:47:52 GMT

Deleted by poster

Re: Openreach Modem

Keith_Beddoe — Fri, 14 Oct 2022 15:52:32 GMT

Have you followed the BT Home Move process?

You would need a BT Smart Hub 2, which will be supplied by BT, provided of course you have an order in progress. The service has to be activated on a agreed future date, it cannot just be done on the day, by request.

Re: Openreach Modem

Biglad — Fri, 14 Oct 2022 16:36:01 GMT

I'm moving at the end of the month, then I will follow the BT move process.

Yes I've got the BT smart hub 2 router

Thanks again for your help

Re: Openreach Modem

Keith_Beddoe — Fri, 14 Oct 2022 16:40:14 GMT

@Biglad

You need to start the home move process now, otherwise your connection will be delayed.

https://www.bt.com/manage/moving-home/

Re: Openreach Modem

Biglad — Fri, 14 Oct 2022 17:04:27 GMT

Thanks for information but it's a new build and therefore the postcode and address aren't yet on the system to let BT do their end of the move.

Re: Openreach Modem

JohnC2 — Fri, 14 Oct 2022 18:25:29 GMT

Hi @Biglad, welcome to the forum and thanks for your posts.

If you have a definite move date, then call in and speak with the FTTP team as they'll be able to check your address and advise you further about getting connected. As this is a new build and not listed yet they'll be best placed to help you.

Cheers
John

Re: Openreach Modem

Biglad — Fri, 14 Oct 2022 21:47:49 GMT

Thanks John