This topic

Hybrid connection issues

paulbetty — Tue, 18 Oct 2022 10:22:33 GMT

Hi, having issues with my hybrid connection, used to work fine now its flashing red all of the time. I've done a factory reset, and reconnected/paired via a LAN. Initially turns solid blue, hybrid appears in hub manager, after about 3 minutes it starts flashing red, still appears as connected in hub manager, its sat next to the hub, same via wifi or lan. If I pull out router cable then it wont connect via 4G. I've tried to report as a fault, but they claim I have a network issue?? Don't see that but.............. It looks like a connection error to the hub but I've tried a range of changes to no avail. Hub firmware updated yesterday, but it was the same on the august update.

See others have some issues, is mine unique or part of a wider issue?

Firmware version:

v0.15.02.202110280100-BT

Re: Hybrid connection issues

VeteranISPUser — Tue, 18 Oct 2022 12:05:16 GMT

Hi @paulbetty

My Hybrid Connect firmware is v0.19.01.202204020100-BT. Your v0.15 sounds way out of date.

Re: Hybrid connection issues

paulbetty — Tue, 18 Oct 2022 12:30:49 GMT

That maybe the issue, any idea how you force an ipdate, I've done three factory resets and a repairing to hub,?

Re: Hybrid connection issues

VeteranISPUser — Wed, 19 Oct 2022 17:58:11 GMT

Hi @paulbetty

My Hybrid Connect automatically updated overnight and is now v0.21.02.202207090100-BT.

It is not given now-a-days but you do subscribe to Halo3+ don't you?

You cannot force an update.