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Wi-fi bands

Trev11 — Sun, 23 Oct 2022 12:20:27 GMT

Hi can I use both 2.4GHz and 5Ghz channels at same time as I have some devices needing 2.4 but some need 5 my previous providers router could take both at same time so hopefully my bt one can any help in answering my question will be appreciated

Re: Wi-fi bands

gg30340 — Sun, 23 Oct 2022 12:23:29 GMT

Yes. That is automatically what happens.

Re: Wi-fi bands

Trev11 — Sun, 23 Oct 2022 12:38:57 GMT

Ok thank you , I went into the router’s settings and it’s set for 2.4 the 5 is in the off position so all I need to do is turn the 5 on also is that right sorry I’m not tec minded but I try

Re: Wi-fi bands

imjolly — Sun, 23 Oct 2022 12:41:53 GMT

yes just toggle to on

Re: Wi-fi bands

Trev11 — Sun, 23 Oct 2022 12:49:39 GMT

in my router settings the 2.4 is on and 5 is off I am not all tec minded and unsure about things so do i just turn on the 5 also or will that automatically turn off the 2.4 if I do which I need for security cameras

sorry to bother you

Re: Wi-fi bands

gg30340 — Sun, 23 Oct 2022 13:57:23 GMT

They should both be turned on by default. They only get turned off if the user turns them off. If you are not sure what you are doing don't change any setting. The Smarthub is designed to be plug and play.

If you have turned off 5ghz turn it back on. It will not turn off 2.4ghz.

Re: Wi-fi bands

Trev11 — Sun, 23 Oct 2022 14:41:19 GMT

Thank you when I received it the band was on 5 and I needed 2.4 to run cameras so had it changed to 2.4 and it looks like the person who did it for me turned the 5 off and turned 2.4 on so now I understand more I will just turn 5 back on so have both bands working and thank you for your help

Re: Wi-fi bands

Trev11 — Sun, 23 Oct 2022 17:42:00 GMT

Thanks for the help someone I know changed it from 5 to 2.4 so I could connect my security cameras but he only changed them over so I’ll turn 5 back on also hopefully that will solve my problem