This topic

Amazon devices

lufc87 — Mon, 31 Oct 2022 13:59:01 GMT

As of this morning, none of my Amazon devices will connect to the internet. I have 3 fire sticks and all are doing the exact same thing.

They can see the network but show "internet not available". I've tried factory resetting one and now that will not even connect to the WiFi as part of the setup.

Anyone having similar issues?

Re: Amazon devices

imjolly — Mon, 31 Oct 2022 14:16:18 GMT

which version of BT hub are you using? has it had a firmware update which might cause problem?

Re: Amazon devices

lufc87 — Mon, 31 Oct 2022 14:20:56 GMT

SH2, shows version v0.37.00.07084 updated about 3 weeks ago

Re: Amazon devices

lufc87 — Mon, 31 Oct 2022 14:23:05 GMT

Just found some similar posts on down detector https://downdetector.co.uk/status/amazon/

Re: Amazon devices

imjolly — Mon, 31 Oct 2022 14:23:25 GMT

have you tried resetting the hub - not factory reset just now

Re: Amazon devices

lufc87 — Mon, 31 Oct 2022 14:25:49 GMT

Tried reset and factory reset. It looks like an issue with Amazon from down detector.

Re: Amazon devices

imjolly — Mon, 31 Oct 2022 14:28:00 GMT

@lufc87

just checked my devices and they are offline as well

Re: Amazon devices

Anonymous — Mon, 31 Oct 2022 14:29:46 GMT

Possibly connected to this:

https://community.bt.com/t5/BT-Fibre-broadband/Backbone-Routing-Issue/td-p/2259734/jump-to/first-unread-message

Re: Amazon devices

Les-Gibson — Mon, 31 Oct 2022 14:43:21 GMT

My Alexa devices are working fine.

My 4k fire stick has rather interestingly performed a software update -> and then immediately informed me of another, other than that it's also fine