This topic

New router needed

royc — Sun, 06 Nov 2022 09:09:42 GMT

More than 2 months ago a BT home tech expert visited my home and said that my old router needed replacement and that he would order one for me and I should get it in around 2 weeks. Some 2 months later I have have not heard a thing or received a new router - how do I go about chasing this up?

Re: New router needed

imjolly — Sun, 06 Nov 2022 09:54:30 GMT

is there a problem with your existing router or is it just you would like a newer version?

if there is a problem with the existing hub causing connection problems then phone CS 150 or 0800800150 from mobile and ask for a replacement assuming you are still in fixed term contract

Re: New router needed

royc — Sun, 06 Nov 2022 10:22:42 GMT

I had a routine visit from a BT home tech expert when I signed up for a new Halo fixed term contract some two months ago and he found a problem with the router and said it needed replacing and would order me one. I am having several buffering problems and having to re boot the router to get it working again - can be several times a day.

Re: New router needed

imjolly — Sun, 06 Nov 2022 11:02:10 GMT

then as I suggested phone CS 150 and ask for replacement