https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-smart-hub-question/m-p/2261879#M198865 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/309343">@Glenpi</a>&nbsp;</P> <P>You do not need the modem anymore. The new home hub connects directly to the phone line using the grey RJ11 cable that came with the home hub.</P> <P>As shown here.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart hub 2 vdsl.jpg" style="width: 786px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/57778iB9D536584A1E2E43/image-size/large?v=v2&amp;px=999" role="button" title="smart hub 2 vdsl.jpg" alt="smart hub 2 vdsl.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart hub 2 vdsl.jpg" style="width: 0px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/57778iB9D536584A1E2E43/image-size/small?v=v2&amp;px=200" width="0" height="0" role="button" title="smart hub 2 vdsl.jpg" alt="smart hub 2 vdsl.jpg" /></span></P> <P>If there is no grey RJ11 cable with the home hub, then use the one that is connected to the modem, by unplugging the cable from the modem end (press clip to release, then pull gently).</P> Fri, 11 Nov 2022 07:00:41 GMT Keith_Beddoe 2022-11-11T07:00:41Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-smart-hub-question/m-p/2261878#M198864 <P>Hello,</P><P>The issue I have is that my old Smart Hub was connected to a modem as I had BT Infinity and there is nowhere on the new hub to connect the cable from the modem. Do I need the modem now? Or have I been sent the wrong type of Smart Hub?</P><DIV><DIV><DIV class="">&nbsp;</DIV><DIV class=""><DIV class=""><P class="">&nbsp;</P><P class="">&nbsp;</P></DIV></DIV></DIV></DIV> Fri, 11 Nov 2022 06:52:38 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-smart-hub-question/m-p/2261878#M198864 Glenpi 2022-11-11T06:52:38Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-smart-hub-question/m-p/2261879#M198865 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/309343">@Glenpi</a>&nbsp;</P> <P>You do not need the modem anymore. The new home hub connects directly to the phone line using the grey RJ11 cable that came with the home hub.</P> <P>As shown here.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart hub 2 vdsl.jpg" style="width: 786px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/57778iB9D536584A1E2E43/image-size/large?v=v2&amp;px=999" role="button" title="smart hub 2 vdsl.jpg" alt="smart hub 2 vdsl.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart hub 2 vdsl.jpg" style="width: 0px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/57778iB9D536584A1E2E43/image-size/small?v=v2&amp;px=200" width="0" height="0" role="button" title="smart hub 2 vdsl.jpg" alt="smart hub 2 vdsl.jpg" /></span></P> <P>If there is no grey RJ11 cable with the home hub, then use the one that is connected to the modem, by unplugging the cable from the modem end (press clip to release, then pull gently).</P> Fri, 11 Nov 2022 07:00:41 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/New-smart-hub-question/m-p/2261879#M198865 Keith_Beddoe 2022-11-11T07:00:41Z