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Netgear knowledge base blocked by BT

ms10 — Tue, 15 Nov 2022 12:02:08 GMT

This very odd. If I try to navigate to a Netgear knowledge base article from any normal browser, the request just hangs. Nothing is downloaded.

However, if I use the Tor browser the page loads immediately.

This suggests to me that BT is blocking this website/domain. I've only seen similar behaviour for illegal torrenting sites.

Anonymous — Tue, 15 Nov 2022 12:42:13 GMT

Not being blocked:

gg30340 — Tue, 15 Nov 2022 14:06:50 GMT

I can also navigate to it so it is obviously not being blocked by BT.

Do you have any Antivirus/Malware package that could be blocking it?

VeteranISPUser — Tue, 15 Nov 2022 14:16:45 GMT

I have just tried your link on my iPad (Safari) and Windows 11 (Edge) and zero problems. It is not being blocked by BT Broadband.

ms10 — Tue, 15 Nov 2022 14:19:14 GMT

I have Bitdefender Total Security. But ironically, it's installed as part of Netgear's Armor security package.

gg30340 — Tue, 15 Nov 2022 14:30:41 GMT

Try this link and click on the first article. It should take you to the page that you posted.