This topic

Smarthub 2 poor wifi

Bluestinger — Sun, 20 Nov 2022 11:42:53 GMT

Hi, I've recently upgraded to 500mb full fibre which meant smarthub 2 as a replacement for smarthub 1 and here's the problem. While speeds to the router and using ethernet to my main pc are excellent the wifi is now pretty much non existent unless in the same room as the router.

I live in a old property, that's not very wide but quite long. The previous smarthub had no problems reaching the other end of the propery (where there is a security camera connected to the wifi) because I could seperate the signals and have everything on 2.4ghz that wasn't in the same room as the router. I can't do this on smarthub 2 and it decides 5ghz is best. I've tried turning off smart connect and changing the channels after using wifi analyzer and I still cannot get anything to connect properly outside of the main room. It's incredibly frustrating.

Is there anything I can do short of spending more money to fix this? Cheers

Re: Smarthub 2 poor wifi

imjolly — Sun, 20 Nov 2022 11:50:42 GMT

just go to hub manager and turn off 5ghz network then connect your 2.4ghz devices and once connected re-enable the 5ghz that should help

Re: Smarthub 2 poor wifi

Bluestinger — Sun, 20 Nov 2022 12:01:56 GMT

This kinda worked. I can at least now connect to the camera but it's very unstable and viewing any saved footage seems to be not possible. I'm gonna just buy a new router with a wan port, I didn't realise they were so cheap. Cheers

Re: Smarthub 2 poor wifi

imjolly — Sun, 20 Nov 2022 12:23:27 GMT

@Bluestinger

just bear in mind that if you get digital voice then you need to use the SH2

Re: Smarthub 2 poor wifi

Internetvic — Sun, 20 Nov 2022 12:33:12 GMT

I'm not sure you can do anything without spending some money e.g. I would suggest getting a cheap second hand mesh system which can separate your WiFi bands and take your signal around your home. You can keep your SH2 and put the mesh system behind it if needed

Re: Smarthub 2 poor wifi

Bluestinger — Sun, 20 Nov 2022 12:39:26 GMT

Thanks for the replies. I'm sure I can get this sorted fairly easily now. Cheers!

Re: Smarthub 2 poor wifi

Keith_Beddoe — Sun, 20 Nov 2022 12:42:05 GMT

@Bluestinger

You would be better using a separate powerline Wi-Fi hotspot device, and locating it at the far end of the house. This would mean spending a small amount of money.

https://www.tp-link.com/uk/home-networking/powerline/tl-wpa4220-kit/

About £39.

This only transmits 2.4GHz wireless.

Wireless mesh systems also transmit 2.4 and 5GHz, and can give the same problem.

Re: Smarthub 2 poor wifi

Anonymous — Sun, 20 Nov 2022 12:49:09 GMT

If it's feasible, you could run an ethernet cable to the mid-point of the house & relocate the SH2 there. You could try that with just cheap ready made cable to see if it solves the problem before worrying about a permanent run.

Re: Smarthub 2 poor wifi

spile — Mon, 21 Nov 2022 07:22:21 GMT

The wireless performance of the SH2 is poor and unreliable in my opinion and a number of folk have posted issues here. I have repurposed router that I use as a wireless access point. It’s far more reliable than the sh2

Re: Smarthub 2 poor wifi

garybs29 — Mon, 21 Nov 2022 08:28:40 GMT

@spilewrote:
The wireless performance of the SH2 is poor and unreliable in my opinion and a number of folk have posted issues here. I have repurposed router that I use as a wireless access point. It’s far more reliable than the sh2

Myself & numerous others must be doing something wrong then as personally I've never had any issues with it, I think some people expect far too much from wifi sometimes

Re: Smarthub 2 poor wifi

Bluestinger — Mon, 21 Nov 2022 10:28:11 GMT

So expecting it to perform like the original hub is expecting too much is it? Expecting it to give me usable wifi like I've had over the previous 10 years is expecting too much is it? You never had a problem so I guess mine is all in my head, right?
How about if you don't have anything useful or constructive to say you just don't say anything? Yeah? Thanks.

Re: Smarthub 2 poor wifi

JohnC2 — Mon, 21 Nov 2022 10:55:44 GMT

Hi All, please remember to keep your posts friendly.

Cheers

John

Re: Smarthub 2 poor wifi

spile — Tue, 22 Nov 2022 07:24:51 GMT

My experience is based on comparing older firmware (a Plusnet router) which outperforms the SH2. It’s not a case of over expectation.

Re: Smarthub 2 poor wifi

craigsbits — Thu, 24 Nov 2022 21:49:31 GMT

And that is why I am having to use a 4 year old Vodafone hsg3000 as an AP! It has no problems with dual banding, I can split the wifi...but I don't need to because it ...er... um... WORKS.