Re: Slow connection on Smart Hub 2

lendoo — Sat, 10 Dec 2022 01:14:45 GMT

Hi, I have wifi issue since a month.
With wired connection I have no issues.
Since a month the Hub restart itself frequency. Sometimes in every 10 mins, sometimes 2 -3 times a day...
After restarting the download speed drop down drastically. 5-6 Mbps or more... Sometimes less than 1Mbps.

If I reset the HUB (switch off till 10 sec), the download speed increase to 30-35 Mbps but 5-10 mins later the HUB restrart itself and the download speed drop down again... This mean the wifi is totally unusable.
Here is my Broadband Availability Checker:

And here is my technical log info:

Product name:

BT Hub 6A

Serial number:

+084319+NQ72275343

Firmware version:

SG4B1000E079

Firmware updated:

20-May-2022

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

0 Days, 0 Hours 9 Minutes 42 Seconds

Data rate:

15.31 Mbps / 24.92 Mbps

Maximum data rate:

15533 / 35217

Noise margin:

6.1 dB / 9.8 dB

Line attenuation:

50.4 dB

Signal attenuation:

36.2 dB / 50.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

109 MB Uploaded / 1 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5P7R

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5P7R

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

84:A1:D1:B8:BD:5D

Software variant:

Boot loader:

7.33.1

Till long time (more than 5 years) I had not any wifi issues at all.
Any suggestion?
Need I a new HUB?

Re: Slow connection on Smart Hub 2

lendoo — Sat, 10 Dec 2022 09:20:36 GMT

Today morning I also tested the speed on wired connection:
Here is the result:

Re: Slow connection on Smart Hub 2

imjolly — Sat, 10 Dec 2022 10:16:00 GMT

provided you don't have digital voice and you check your phone line for a dial tone then dial 17070 option 2 it should be silent and best with corded phone if no dial tone or your hear line noise then report phone fault to 150 if phone works or 03301234150 from mobile

This topic

Re: Slow connection on Smart Hub 2

Re: Slow connection on Smart Hub 2

Re: Slow connection on Smart Hub 2