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Wired networknotworking

Jasperogg60 — Sat, 17 Dec 2022 19:02:08 GMT

Got full fibre a few months ago

not really impressed no different to broadband before really

none of the wired networks I have work now I have two 8 port hubs one upstairs and other downstairs to connect devices around home but doesn’t recognise any

any ideas what’s wrong

Re: Wired networknotworking

jac_95 — Sat, 17 Dec 2022 19:09:49 GMT

Can you draw a diagram of the network topology please?

Assuming you are using switches when you say 8 ports hubs?

As for 'no different to broadband before really' what package did you go for?

Re: Wired networknotworking

Devon_Dave — Sat, 17 Dec 2022 20:48:01 GMT

Maybe worth powering down both the router and the hubs, then power back the hub and then after about 5 minutes power the hubs back up.

Just to make sure all have re-acquired an IP address correctly.

Re: Wired networknotworking

Jasperogg60 — Sun, 18 Dec 2022 21:45:35 GMT

I’ll try that I have some ring devices and smart sockets and there can be dodgy when you switch router off some re connect some don’t

It took me ages getting some of smart switches connected

Re: Wired networknotworking

Jasperogg60 — Sun, 18 Dec 2022 22:06:15 GMT

It won’t let me email a photo

it’s basically a lead from router to a hub/splitter then off that to my devices

I have two lots of these

one cable is direct to a ps4 and it doesn’t find it

i was on top grade fibre for a month but I think it’s on lowest package now but I still thought it would be better than fibre to cabinet broadband

Re: Wired networknotworking

imjolly — Sun, 18 Dec 2022 22:41:08 GMT

Did you get a new SH2 or still same hub as before? Assuming you mean switches not hubs have you tried turning off the 5ghz network in hub manager and see if that helps your devices connect to the 2.4ghz network. Assuming they now connect then turn the 5ghz network back on

I would also try factory reset by pressing recessed button on back and holding for 20/30 secs until hub lights flash and see if that helps your wired connections. Remember to turn on FTTP in hub manager after deset

Re: Wired networknotworking

spile — Tue, 20 Dec 2022 06:48:01 GMT

I would check it’s not an ip conflict. Possibly the second router is running a different subnet to the first and one of your hardwired devices has a static ip address set.

Re: Wired networknotworking

Jasperogg60 — Tue, 20 Dec 2022 08:07:22 GMT

Only got one router sh2

Re: Wired networknotworking

Jasperogg60 — Tue, 20 Dec 2022 08:08:53 GMT

It’s the sh2

i did try turning 5gh off but that didn’t work

I will try a full reset when I have time in next few days

thanks

Re: Wired networknotworking

Jasperogg60 — Tue, 20 Dec 2022 20:47:50 GMT

Tried switching hub off and disconnected for 15mins

no better

i tried direct connecting a lead to ps4 it won’t conect

it does show up on router as connected to games console but not connecting on ps4

Re: Wired networknotworking

imjolly — Tue, 20 Dec 2022 22:20:07 GMT

Did you try a factory reset by pressing the recessed button on back and holding for 20/30 seconds until hub lights flash and see if that helps you connect your devices

Re: Wired networknotworking

Jasperogg60 — Tue, 20 Dec 2022 22:45:25 GMT

Tried that a few times not good

Re: Wired networknotworking

countrypaul — Tue, 20 Dec 2022 23:17:42 GMT

You said the PS is directly wired (presumably to the SH2), have you tried it in all the ethernet sockets on the SH2 and tried multiple ethernet cables? Can you try anything else directly wired as a test, eg laptop?

This may seem daft, but can you check that the SH2 is issuing ip adresses - if DHCP has been turned off then it will not - the resets should have turned it on anyway if it was off but worth cecking

If everything fails to connect then it would suggest the Ethernet ports on the SH2 are suspect - try reporting it to BT and they might be able to resolve it or replace your SH2.