Slow speed to hub

Curtlfc90 — Mon, 19 Dec 2022 22:23:09 GMT

Hi, Wondering if anyone can help? This is my speed to hub, I’ve had 3 engineers out and they all say this is normal, 2 engineers getting 300mbs using a lan and one has got 900mbs,

I don’t have a laptop or Pc to check speeds but on Wi-Fi through phones it’s hitting 160mb and on ps5 it’s around the same. Im paying for 900mb and feel like im paying for something im not getting the benefit of using.

Any help would be appreciated thanks

Re: Slow speed to hub

Keith_Beddoe — Tue, 20 Dec 2022 06:50:30 GMT

@Curtlfc90

You would not get the full speed on Wi-Fi, the speeds quoted are for a fast PC connected using an Ethernet cable.

The reasoning behind a faster connection, is that it can be shared by lots of people within the household, not for one user to get the full speed.

This post from @SeanD may help.

Quote

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub. I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre 900, take a look at the table below. This is just for a couple of Apple Smart Phones and Tablets along with popular Samsung models,

Apple (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPHONE SE	Yes	60mbps	300mbps
IPHONE SE 2020	Yes	135mbps	600mbps

Samsung (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-s10e	Yes	135mbps	600mbps
galaxy-s10-5g	Yes	135mbps	600mbps

Apple (Tablets)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018)	Yes	135mbps	600mbps
IPAD pro 4th gen (March 2020)	Yes	135mbps	600mbps

Samsung (Tablet)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e	Yes	100mbps	300mbps
galaxy-tab-s6	Yes	60mbps	600mbps

Ethernet should ensure you get the maximum possible speed but I also appreciate that connecting this way is not always possible."

Re: Slow speed to hub

Curtlfc90 — Thu, 22 Dec 2022 20:08:47 GMT

This is my sister in laws BT why is my bt speed test all red and nothing like hers?

I know I won’t get mega speeds using wireless but paying for 900mbs and only getting 150mb on my phone doesn’t seem right when she is getting over 300mbs on her 500mb broadband

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Slow speed to hub

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Re: Slow speed to hub