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Wi-Fi network not showing up

shreevejames — Sun, 01 Jan 2023 19:18:32 GMT

Our home Wi-Fi has gone down for the last 2 days.

It is not showing on our network list on any device.

I have tried factory reset button, unplugged, turned off/on.

Router has a solid blue light.

Any suggestions on solutions very welcome!

Re: Wi-Fi network not showing up

countrypaul — Sun, 01 Jan 2023 19:19:43 GMT

What model router is it?

Re: Wi-Fi network not showing up

shreevejames — Sun, 01 Jan 2023 19:23:30 GMT

Smart Hub

Re: Wi-Fi network not showing up

countrypaul — Sun, 01 Jan 2023 20:25:59 GMT

I would check to make sure that the WiFi has not been disabled in the SH, but since you say you have tried a factory reset that wold seem unlikely. Simplest option imho will be to call BT CS and report it as a faulty hub, they may replace it with a SH2 though.

Re: Wi-Fi network not showing up

shreevejames — Sun, 01 Jan 2023 20:35:43 GMT

Sorry for my lack of knowledge but what is SH?

Re: Wi-Fi network not showing up

Devon_Dave — Sun, 01 Jan 2023 21:32:42 GMT

Smart hub