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Upgrade no better

Prettypete21 — Mon, 09 Jan 2023 15:58:51 GMT

Hi I’ve recently upgraded my broadband and am now paying £34 a month, I was expecting to receive a new box but I didn’t get one. The one I have is old and the signal is no better, I’ve tried all the tips anyone else had these problems?

Re: Upgrade no better

imjolly — Mon, 09 Jan 2023 16:05:23 GMT

if you simply upgraded your broadband package then you would only get a new hub if your existing hub was not fit for your new connection

can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Upgrade no better

licquorice — Mon, 09 Jan 2023 16:11:48 GMT

A new hub won't improve your connection

Re: Upgrade no better

Anonymous — Mon, 09 Jan 2023 18:13:02 GMT

Upgraded from what to what?

What signal is no better?