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BT smart hub 2 flashing purple

Chlolouiseox — Fri, 13 Jan 2023 06:24:29 GMT

Hi,

I have recently moved house and informed BT. My activation date was yesterday and my BT box is still flashing purple.

I have checked all the connections, restarted the hub and restarted the modem and nothing appears to be working?

Re: BT smart hub 2 flashing purple

imjolly — Fri, 13 Jan 2023 07:58:35 GMT

if still nothing then phone CS 03301234150

Re: BT smart hub 2 flashing purple

NeilO — Fri, 13 Jan 2023 12:05:53 GMT

@Chlolouiseox I'm sorry your broadband isn't working. I presume you have full fibre if you have a white Openreach modem? If so what are the lights showing on that?

Thanks

Neil

Re: BT smart hub 2 flashing purple

Anonymous — Fri, 13 Jan 2023 14:09:14 GMT

Just to avoid any confusion around a white modem, do you have one of these & are the LEDs as shown?

Re: BT smart hub 2 flashing purple

Chlolouiseox — Fri, 13 Jan 2023 18:54:10 GMT

Hi,

yes I have that modem but the LAN LED isn’t showing?

Re: BT smart hub 2 flashing purple

licquorice — Fri, 13 Jan 2023 19:03:43 GMT

Yes, but are the PON and Power LEDs green and the LOS LED unlit?

Have you tried a different Ethernet cable between the ONT and Hub?

Re: BT smart hub 2 flashing purple

Chlolouiseox — Fri, 13 Jan 2023 19:14:22 GMT

Yes that’s correct they’re both lit up and the LAN is unlit.

I haven’t tried a different Ethernet cable because this one worked prior to moving, I moved house and now the box appears to just be flashing purple

Re: BT smart hub 2 flashing purple

licquorice — Fri, 13 Jan 2023 19:38:03 GMT

Is the hub configured for FTTP mode and the cable connected to LAN port 4?