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Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 17:11:06 GMT

Hello Everyone

I have the Smart Hub 2 and its connected via Ethernet, and I have 3 Mobile Devices and Ipad and two mobile phones

These devices bar one mobile phone has an intermittent wifi snag where it keeps loosing the wifi signal

The Phone in question is a Samsung Galaxy A10, and I've reset the network settings on that device and its not being picked up sometimes it does and does not and I 've even turned the wifi off and back on and it doesn't pick it up.

I have a hunch its a setting in the Hub that I need to change, I've been on the live chat to BT who are useless, so I'm hoping you can shed light on this for me?

Many thanks

Rob

Re: Wifi Problems Smart 2 Mobile Devices help

licquorice — Sun, 15 Jan 2023 17:33:11 GMT

Why do you suspect the hub when it is only one WiFi device that has a problem?

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 18:44:48 GMT

Ummm that I don't know and try and be abit more helpful if you can!

Re: Wifi Problems Smart 2 Mobile Devices help

imjolly — Sun, 15 Jan 2023 19:37:30 GMT

Have you tried using a WiFi analyser on your mobile to check what networks are roundabout you and channels in use then select a different channel for your hub networks?

Re: Wifi Problems Smart 2 Mobile Devices help

Les-Gibson — Sun, 15 Jan 2023 19:52:29 GMT

A bit more detail would have helped. For example, do you have Sky Q? if so then try changing the 5GHz carrier (on the hub) away from its default of channel 36.

Re: Wifi Problems Smart 2 Mobile Devices help

licquorice — Sun, 15 Jan 2023 20:08:21 GMT

If all other devices work ok, the problem clearly lies with the Samsung, not the hub.

Re: Wifi Problems Smart 2 Mobile Devices help

Les-Gibson — Sun, 15 Jan 2023 20:18:50 GMT

My thinking was that the Samsung will almost certainly work on both 2.4 and 5 GHz, given the lack of information provided the other devices may be 2.4GHz only in which case any contention on channel 36 won't affect them

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 20:45:36 GMT

Hi Les,

BT Broadband on the Smart Hub 2

See attached Setting on my Hub Page.

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 20:48:10 GMT

Ile have a look at this now.

Re: Wifi Problems Smart 2 Mobile Devices help

Les-Gibson — Sun, 15 Jan 2023 20:52:25 GMT

You'll need to click on Advanced Settings and enter your Admin password (on the back of the hub) to make changes

Re: Wifi Problems Smart 2 Mobile Devices help

gg30340 — Sun, 15 Jan 2023 20:52:31 GMT

Have you checked to see if your phone will hold the wireless connection on another wireless network such as at a friends or family members network?

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 21:11:05 GMT

Make Changes to what?

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 21:12:02 GMT

No - I don't have no where else to test sorry.

Re: Wifi Problems Smart 2 Mobile Devices help

gg30340 — Sun, 15 Jan 2023 21:15:18 GMT

I would suggest that you try that before saying there is a problem with your Smarthub given that all your other devices connect without issue.

You may find that a local cafe or pub offers free wifi that you could try connecting to. That at least would either rule out or rule in a problem with your phone.

Re: Wifi Problems Smart 2 Mobile Devices help

Les-Gibson — Sun, 15 Jan 2023 21:20:30 GMT

@RobCharles1981wrote:
Make Changes to what?

The 5GHz channel as described in message 5.

If you don't have Sky Q then you don't need to change it but if you do have it then it's well worth trying, you can try channels 40,44 or 48 as you please but only from the hubs Advanced Settings

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 21:33:29 GMT

Can you elabroate please?

Re: Wifi Problems Smart 2 Mobile Devices help

Les-Gibson — Sun, 15 Jan 2023 21:46:26 GMT

Do you have Sky Q?

I can see from your post in message 8 that your hub is using channel 36 for the 5GHz carrier, Sky Q also uses channel 36 so if you have Sky Q then the 5GHz band is contended and this could be the cause of your problem. Click here to change it to one of the other channels available from the drop down menu.

You will be prompted to enter the hubs Admin password, this is printed on the label on the back of the hub.

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 22:01:36 GMT

No I have BT Fiber Broadband.

Now Bizarrely enough the Wi-Fi on that phone has come back on now! :-S

Re: Wifi Problems Smart 2 Mobile Devices help

Keith_Beddoe — Sun, 15 Jan 2023 22:12:41 GMT

What can happen is that if the wireless channel is very congested, or has other interference on it, then the phone will not be able to authenticate with the home hub.

Changing the wireless channel can help, but if the existing channel becomes less congested, then it possible your phone has now been able to authenticate.

Sometimes even turning off the Wi-Fi on the phone, then turning it on again, can restore the connection.

Re: Wifi Problems Smart 2 Mobile Devices help

RobCharles1981 — Sun, 15 Jan 2023 22:23:46 GMT

Thank you Keith for the input

What Channel shall I change too?