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EE HUB Unreliable

Tinnoch — Thu, 26 Jan 2023 11:45:19 GMT

BT Halo 3+ was installed last week together with the EE hub. The EE hub worked on the day of installation but since the it has been totally unreliable - solid green light for hours, red light, flashing blue, you name it, but very rarely the solid blue light it should show. It's cable-connected connected to the BT hub and I've tried everything I can think of. Any ideas anyone? Thanks.

Re: EE HUB Unreliable

NeilO — Thu, 26 Jan 2023 17:11:22 GMT

Hi @Tinnoch welcome to the community and thanks for posting, I'm sorry to see you're experiencing issues with your hybrid connect equipment. Please can you try these steps?

Disconnect the Hybrid Connect from the Hub, then perform a Factory Reset on the Hybrid Connect by pressing the pinhole reset button on the back for 15 seconds. Once the circle starts flashing green, connect the Hybrid Connect to the Hub via Ethernet and then leave for 30 minutes to set up.

Thanks

Neil

Re: EE HUB Unreliable

Tinnoch — Fri, 27 Jan 2023 09:21:30 GMT

Thanks for that NeilO, but it didn't work, the Hybrid Connect still shows solid green and has done for the past 2hours. I rang BT and they agreed that I appear to have a dud so a new one should be with me on Monday.

Thanks again for your help.

Tinnoch

Re: EE HUB Unreliable

StuartH — Fri, 27 Jan 2023 09:37:22 GMT

Hi @Tinnoch

Thanks for trying the steps in NeilO's post, sorry to hear it didn't work.

Please post back to let us know how you get on with the replacement.

Stuart

Re: EE HUB Unreliable

Tinnoch — Fri, 03 Feb 2023 12:32:39 GMT

Hi StuartH

The Hybrid Connect was delivered on Saturday (excellent service) and I installed it the same day. It has been stable and working well ever since. A good result.

Tinnoch

Re: EE HUB Unreliable

DanielS — Fri, 03 Feb 2023 12:47:04 GMT

That's great to see @Tinnoch.

I'm glad this one is working as it should be.

Thanks for letting us know.
DanielS