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Losing internet connectivity on some devices

Tmou5e58 — Sat, 18 Feb 2023 17:11:30 GMT

Hi,

Please can someone advise on what may be the problem here? About 3/4 times each week we have a mobile and a tablet that lose their connection to the internet and yet things such as pc, smart tv, firestick etc work fine. The only way to get the mobile & tablet back online is to reboot the router, any idea what could be causing this? They both lose their connection simultaneously, thank you

Re: Losing internet connectivity on some devices

Keith_Beddoe — Sat, 18 Feb 2023 17:16:30 GMT

@Tmou5e58

Welcome to this user forum for BT Retail phone and broadband customers.

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Re: Losing internet connectivity on some devices

Tmou5e58 — Sun, 19 Feb 2023 23:04:53 GMT

Thanks Keith, I'll give that a go and will update throughout the week