This topic

JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Fri, 10 Mar 2023 13:13:45 GMT

Hi,

I've swapped from Virgin media to BT - they installed it today.

All is working fine from all devices except for my JVC TV.

JVC connects to phone's data via hotspot straight away, however, when I type in the long password (double checking and entered it probably 100x by now I actually remember the password) it still says not connected.

I have tried:

Turning TV on and off (as in, unplugging and waiting more than just a minute)

Turning BT router on and off (also waited minutes)

Not sure what else there is I could do.

Thanks in advance.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

gg30340 — Fri, 10 Mar 2023 13:29:32 GMT

Basic check. Make sure you are using the wireless passkey and not the admin password.

Some devices do not like the dual wireless signal from the BTSmarthub. Try turning off the 5Ghz in the hub's management pages and then try connecting the TV.

If it connects you can then turn the 5Ghz signal back on.

See link.

It is an old link about splitting the two signals, which you now can not do with the Smarthub 2 but it shows you how to get to the section where you can turn the 5GHz off.

I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub | BT Help

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

Anonymous — Fri, 10 Mar 2023 13:36:09 GMT

Seems to be something inherent in JVC TVs that doesn't like BT Hubs.

Maybe try changing the WiFi password to something less complicated. I've no idea what the current criteria is for the Hub but try something shorter & with no special characters. The Hub will complain if it doesn't like it & hopefully give the minimum criteria.

Or as a test, you could set the phone hotspot to the same password as the default Hub & see if it will still connect.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

Les-Gibson — Fri, 10 Mar 2023 14:42:46 GMT

If all else fails, try changing the wireless mode to (say) Mode 2 (Wireless)

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Sat, 11 Mar 2023 12:09:38 GMT

So I now tried to change the password, all is good. I also done the settings with 5ghz and still... It says Authorization failed and does not connect

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

gg30340 — Sun, 12 Mar 2023 11:02:08 GMT

@serendipity4344 wrote:

So I now tried to change the password, all is good. I also done the settings with 5ghz and still... It says Authorization failed and does not connect

Your message is contradictory. In the first sentence you say "all is good" Does that mean it is now working but in your second sentence you say "does not connect". Which is it?

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Sun, 12 Mar 2023 11:28:55 GMT

All is good EXCEPT

All is good APART FROM

I am sorry last time I've checked it was BT community...didn't know it was the grammar police.

So you basically just unable to help! Don't feel ashamed of saying so.....

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

licquorice — Sun, 12 Mar 2023 11:47:40 GMT

What are you talking about? It's nothing to do with grammar, you made contradictory statements. First you said it was working and then it wasn't, which is it?

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

Keith_Beddoe — Sun, 12 Mar 2023 11:54:53 GMT

@serendipity4344

There have been issues in the past with Smart TVs, where the wireless does make a connection, but the TV is unable to get an IP address from the home hub.

One solution you can try is to manually configure the network settings on the TV.

There should be two option, one would be automatic settings, and the other manual network settings.

If you select the manual option, and use the following settings.

IP address 192.168.1.50

Default Gateway 192.168.1.254

DNS server 192.168.1.254

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

gg30340 — Sun, 12 Mar 2023 13:06:48 GMT

@serendipity4344 wrote:

All is good EXCEPT

All is good APART FROM

I am sorry last time I've checked it was BT community...didn't know it was the grammar police.

So you basically just unable to help! Don't feel ashamed of saying so.....

I am not correcting your grammar. I was asking you to clarify the message you posted because it did not make any sense.

I obviously know more than you apparently do and would have offered more assistance but in view of your reply you don't need to clarify because I will not be offering any further assistance.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Sun, 12 Mar 2023 14:15:08 GMT

That's okay. There are things we don't know... Don't be so awkward about it. We've all been there. Next time you'll be of more help, I'm sure.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

oldskoolsandhu — Wed, 27 Sep 2023 21:20:06 GMT

Hello mate..

did you get this sorted? im having this issue with both Bt and virgin media on the JVC TV..

got fire sticks working ok, amazon and everything else all good.. Just JVC.

any luck?

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Thu, 28 Sep 2023 07:26:54 GMT

Hey,

Yeah sure I got it sorted! I purchased a new TV.... Quite ridiculous but I did.

Btw, I was with Virgin media before BT and it worked fine with JVC so maybe look into that s little more! Good luck 🙂

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

oldskoolsandhu — Thu, 28 Sep 2023 07:39:14 GMT

Hey

i was thinking about the same. JVC support bt and virgin media was as helpful as rule one of IT support

turn it off and on

lve narrowed it down to authentication I think

I changed 2.5 and 5g channel settings and get a connection failed and the. Authentication failure

before nothing was happening

next thing I’m going to try is plug the tv into the router and see if it connects that way

I factory reset the hub and trying to do the same with the tv

but yeah JVC not the best product to purchase that’s for sure

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

davidwindle9 — Thu, 28 Sep 2023 08:50:50 GMT

The issue here isn't the WiFi, you bought a Turkish TV that are mass produced in to 3/4 different frames and they are just plain tripe.

Google Vestel group.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

oldskoolsandhu — Thu, 28 Sep 2023 23:44:23 GMT

Tripe

love it

yeah your probably right.
It’s just a **bleep**

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

oldskoolsandhu — Sat, 30 Sep 2023 09:02:36 GMT

@davidwindle9 @serendipity4344 @gg30340 @licquorice @Keith_Beddoe

sorry for tagging everyone

so I’ve resolved this.

the issue was JVC as **bleep** as they are doesn’t support 5ghz wifi.

So what I found was the router was sending a connection for 5ghz first, the tv was connecting but not working.
I could see the router had a connection to the tv via the mac filtering

so what I did was turned mac filtering on and forced the tv mac to use 2.4ghz

i renamed the 5ghz network and gave it a different pwd

Then on the tv disconnected the wifi and turned it off for 10 mins and back on

i then scanned and found round the 2.4ghz network and boom

tv connected

i disabled the max filter so all other devices could connect and it’s working ok now

hope this helps someone

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

davidwindle9 — Sat, 30 Sep 2023 09:06:41 GMT

Glad you got it sorted, reitiretes my point they are tripe TV's though.

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

serendipity4344 — Sat, 30 Sep 2023 13:51:28 GMT

Well that's lovely, however, I lost you around Pwd mac something..5ghz thingy something something. But I'm glad it works for you x

Re: JVC TV does not connect to BT Smart Hub 2 Wi-fi

oldskoolsandhu — Sat, 30 Sep 2023 14:25:28 GMT

@davidwindle9 still loving the phrase tripe lolllll

@serendipity4344 something on something off. If you need help happy to help