This topic

Wan Access

Arsie — Tue, 14 Mar 2023 11:29:09 GMT

Is there a way to know if my home hub has been damaged after power cut? For years I have been able to access my CCTV cameras via the Wan ip but since I had a power cut this now fails and I am unable to connect remotely.

Re: Wan Access

Les-Gibson — Tue, 14 Mar 2023 19:45:18 GMT

You'd have no broadband if the WAN was damaged.

How are you addressing the cameras, by cloud, DDNS or other?

Re: Wan Access

Arsie — Wed, 15 Mar 2023 06:28:03 GMT

Via Blue Iris ap

Re: Wan Access

Keith_Beddoe — Wed, 15 Mar 2023 07:08:00 GMT

@Arsie

Check that port forwarding is still enabled for the computer running Blue Iris. Also look at the "Web Server" tab on the main interface, as that will show your LAN and WAN information, and the port on which its running.

Also on the main screen check that "Resister IP address to assist with client app connections" is ticked, so your app can locate your public IP address.

Re: Wan Access

Arsie — Wed, 15 Mar 2023 08:19:27 GMT

I'll check about register IP, I checked port forwarding and re done this

Re: Wan Access

Arsie — Wed, 15 Mar 2023 17:01:28 GMT

All the above were ticked and port forwarding was done again just make sure, but still no access

Re: Wan Access

Keith_Beddoe — Wed, 15 Mar 2023 17:10:51 GMT

@Arsie

Try https://canyouseeme.org

Use the port number that you have used for Blue Iris, and see if it shows as open.

Remember that if you are using the app to access Blue Iris locally within your LAN, you must use the LAN IP address/port on your local network, and not via its WAN address.

I use Blue Iris (4) extensively, not needed to upgrade to version 5. Never had any issues with remote access, but I am using a TP Link router.

Re: Wan Access

Arsie — Wed, 15 Mar 2023 17:27:37 GMT

I have checked and it can see it, I have even scanned the QR code of the server settings from BlueIris and still no connection.

I don't really want to do a factory reset on the hub so just trying to see why it won't connect since the power cut

Re: Wan Access

Keith_Beddoe — Wed, 15 Mar 2023 19:32:44 GMT

@Arsie

If https://canyouseeme.org/ says it can see your open port, then there is nothing wrong with the home hub settings.

What is more likely is that your app is not seeing your changed public IP address, which is why its not working.

Look at the webserver page, here is a screenshot from BI4, BI5 may be slightly different.

Make a note of the external WAN IP address.

Then visit https://www.whatismyip.com/ and check to see if the IPv4 IP address is the same as the one showing on the Blue Iris web server page.

If they are not the same, then your public IP address is not being updated and you need to check on the main BI page to make sure "Register IP address to assist with client app connections" is ticked as that allows the app to update your public IP address, using the licence key information that you entered into the app.

If you still have issues, then enter your current public IP address into the app, and see if that works, bearing in mind that this will change if the home hub loses power or is restarted.

The other thing you can do is to access the BI interface using a normal web browser, by entering the WAN address and port number into the address bar. This will load the UI3 web interface which will display all cameras.

My guess is that the power cut has simply resulted in a change of public IP adders, and you have not refreshed the server settings on the app. I use the old version of the app, as it works best with BI4.

Re: Wan Access

Arsie — Thu, 16 Mar 2023 08:41:37 GMT

WAN IP address the same, I have logged into the BI webpage as mentioned and all works fine on wifi from home. As soon as I switch wifi off to simulate remote access I cannot connect. Its almost as if a firewall is blocking the access remotely.

Re: Wan Access

Keith_Beddoe — Thu, 16 Mar 2023 09:00:07 GMT

@Arsie

Well if the port is showing open, then it can`t be a firewall issue, it has to be the way you are accessing it.

I assume that when you turn Wi-Fi off, you are using mobile data?

I am not sure what version of the app you are using, but on my version there is a "GET IPS" function which uses the first and last five values from your licence code. That updates the details on the Server Login screen so it shows both the LAN and WAN settings. You then have to save those settings.

I use a third party DDNS service which maps to a web address, instead of Blue Iris free one, as it saves updating the server settings manually.

Have you tried a direct access not using the app? The Chrome browser works very well for this, but you would need to use a laptop connected to your phones hotspot, to ensure a remote connection.

I cannot really offer any more advice, but you could always ask on one of the forums https://ipcamtalk.com/forums/blue-iris.30/

I can do a check from here, to see if I can see your server page?

If you want me to try, then if you send me a private message with your current public IP address, and which port your BI server is operating on, I can confirm whether I can see the login screen.

Re: Wan Access

Arsie — Thu, 16 Mar 2023 09:27:53 GMT

Many thanks for all the help, and yes it was using the mobile data on the phone.

Regards