This topic

Can't connect Asus RT-AC88U to BT white box.

Gabriel93 — Tue, 21 Mar 2023 10:23:10 GMT

Hello, guys.

My name's Gabriel and I need your support.

Before I say my problem,I need to say that i did the following:

- Read the forum and did all the settings.

- Factory reset the router and setup up trough PPPOE with "bthomehub@btbroadband.com" and as password " BT" (A few times)

- Power cycle the router a few times.

- Upgraded to the latest firmware and repeated all the steps from above.

I have this router for 2 years with no problems, I just moved to a new property yesterday and I had to change the network provider as well and I can't seem to make this router to work with BT. I have no ideea what else to do.

I'm up to any suggestions and thank you in advance for all your help.

Re: Can't connect Asus RT-AC88U to BT white box.

imjolly — Tue, 21 Mar 2023 10:29:09 GMT

by white box do you mean ONT? if so are the lights as shown below? have you arranged a new broadband package with BT?

Re: Can't connect Asus RT-AC88U to BT white box.

Gabriel93 — Tue, 21 Mar 2023 10:44:06 GMT

In the Master Socket 5C. This one dosen't have lights.

Re: Can't connect Asus RT-AC88U to BT white box.

licquorice — Tue, 21 Mar 2023 10:53:32 GMT

Has your service been activated, does the BT hub work?

Re: Can't connect Asus RT-AC88U to BT white box.

Gabriel93 — Tue, 21 Mar 2023 11:06:28 GMT

Yes, i even had a technician this morning, he checked the wires from the white box and then he connected his laptop to it with his own router and said that everything is working perfectly.

Re: Can't connect Asus RT-AC88U to BT white box.

imjolly — Tue, 21 Mar 2023 11:13:34 GMT

try connecting the SH2 to the master socket and see if you now get internet connection showing line working. if ok then problem with asus and the setup

Re: Can't connect Asus RT-AC88U to BT white box.

Gabriel93 — Tue, 21 Mar 2023 11:18:52 GMT

I'll try that tomorrow, the router will arrive tomorrow. I just wanted to see If I can make this router so I can have Internet faster.

Re: Can't connect Asus RT-AC88U to BT white box.

TimCurtis — Tue, 21 Mar 2023 11:38:52 GMT

@Gabriel93

If you're connecting to the 5C box then you'll be needing a modem/router or a separate modem as the Asus is an RT device not a DSL device.

Re: Can't connect Asus RT-AC88U to BT white box.

licquorice — Tue, 21 Mar 2023 11:46:47 GMT

Doh, missed it was the RT, well spotted

Re: Can't connect Asus RT-AC88U to BT white box.

TimCurtis — Tue, 21 Mar 2023 12:42:48 GMT

@licquorice

Everyone's allowed an off day , heaven knows I've had a few 🙄

Re: Can't connect Asus RT-AC88U to BT white box.

TimCurtis — Tue, 21 Mar 2023 15:37:13 GMT

@Gabriel93

If you're going to use a landline then it could easily be Digital Voice in which case you must use the SmartHub 2 that'll be supplied.

I've had to do that but the SH2 just handles the DV side of things and my Asus DSL-AC68U does the rest.

You could do the same as it's quite easily done and both @licquorice and myself can give you guidance on doing that if you wish. Could save you getting any more equipment.