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My BT app not connecting to home network

iank4 — Fri, 24 Mar 2023 14:27:07 GMT

Hello,

I have recently upgraded to Halo3+.

Very happy with it, but I cannot connect My BT app to home network to set up the disc lights etc.

Have synced disc to hub ok using manual method.

Have re-installed app from google play store, factory re-set both hub and disc , still no luck.

What am I doing wrong?

Thanks

Ian K

Re: My BT app not connecting to home network

Keith_Beddoe — Fri, 24 Mar 2023 14:31:14 GMT

@iank4

Have you seen https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/fix-problems-with-complete-wi-fi

Re: My BT app not connecting to home network

iank4 — Fri, 24 Mar 2023 14:50:11 GMT

Watched it. No help at all.

I cannot get the MY BT app to connect. More than happy with sig strength etc of wi-fi. BT app WILL NOT connect.

Re: My BT app not connecting to home network

imjolly — Fri, 24 Mar 2023 15:06:30 GMT

are you able to simply just get your phone to connect to your home wifi network ( not with MYBT)

Re: My BT app not connecting to home network

iank4 — Fri, 24 Mar 2023 15:17:35 GMT

Oh yes, no problem. Moto g plus G8.

Re: My BT app not connecting to home network

imjolly — Fri, 24 Mar 2023 15:22:01 GMT

so what happens when you try and setup your MYBT app by entering your BTID and password - being already connected to your home wifi network

Re: My BT app not connecting to home network

iank4 — Fri, 24 Mar 2023 15:47:56 GMT

Don't know, cannot get that far

Re: My BT app not connecting to home network

imjolly — Fri, 24 Mar 2023 15:51:45 GMT

if you open the MYBT app the first thing it wants is you to log into your BT account using your BTID and password which has nothing to do with the the hub

Re: My BT app not connecting to home network

iank4 — Fri, 24 Mar 2023 16:17:35 GMT

It comes straight up with "no connection".

Re: My BT app not connecting to home network

DavidD47 — Mon, 22 Jul 2024 11:09:36 GMT

While since you posted but I can’t see any solution posted. Had same problem and solved it by going into my BT app settings and switching on ‘access to local network’.