Smart Hub 2 - WPA2 Authentication Issues

lastnatives — Sat, 15 Apr 2023 11:36:24 GMT

Hi all,

Just wondering if anyone else has had this issue and able to find a fix.

Yesterday, all WiFi connections from my Smart Hub 2 stopped working, but Ethernet connections are still up and running. I have tried many factory resets, and changed alot of settings in the Hub Manager but no success. The only way for WiFi to work from my hub is either:

- Via BT WiFi

- Disable the password on the Hub, so my Smart Hub 2 would become an unsecured public connection.

There seems to be some disconnect when I input the Hub password as I have tried the correct password and an incorrect password and both show nothing other than "Authentication Problem".

Any advice is much appreciated.

Re: Smart Hub 2 - WPA2 Authentication Issues

licquorice — Sat, 15 Apr 2023 11:58:44 GMT

If a factory reset hasn't fixed the problem, call customer services and request a replacement hub.
0330 1234 150

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Smart Hub 2 - WPA2 Authentication Issues

Re: Smart Hub 2 - WPA2 Authentication Issues