BT WiFi Disc going slow then fast

Igntion1 — Sun, 30 Apr 2023 18:10:52 GMT

Hi All.

I've found my WiFi Disc (I only have one, connected to a Smart Hub 2, FTTP 500) going extremely slow - no consistent reason. So when it's working well, I'm seeing nearly 100 down but when it's not...the speed test doesn't even run, and when it does I'm getting 0.2 or 0.3 if I'm lucky.

Sometimes it fixes itself after 30 seconds, other times I need to turn it off and on again at the mains. What is consistent is that it will definitely happen again.

WiFi on Smart Hub 2 is always rapid and solid...never had any issues in the last 2 years. Its only the Disc that is flaky - never had a the extender disc before, only been since start of April and at least everyday its had a "moment".

Is it bad hardware?

Re: BT WiFi Disc going slow then fast

DanielS — Wed, 03 May 2023 08:09:30 GMT

Hi @Igntion1,

How far is your Complete Wifi disc from your Smart Hub 2? Have you tried moving it to different locations to see if the signal/speed is better?

I would recommend checking out our Complete Wifi help page

Thanks
DanielS

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BT WiFi Disc going slow then fast

Re: BT WiFi Disc going slow then fast