Smart Hub 2 IP address

marco63 — Thu, 04 May 2023 05:49:53 GMT

My Smart Hub 2 made a pinging noise and restarted itself. When it booted back up it had no internet connection so I tried opening the Hub Manager using a saved to 192.168.1.254 which has always worked, but now times out.

I ran a network scan and found that the Hub’s IP address had changed to 192.168.1.22. I logged successfully from the browser with this address. The point is though that I didn’t change it. My wife knows how to turn it on and off and nothing beyond that.

Does anyone have an explanation as to how this may have happened?

Thanks

Re: Smart Hub 2 IP address

JohnC2 — Thu, 04 May 2023 13:34:05 GMT

Hi @marco63, thanks for your post.
Which hub do you have?
Have you tried a factory reset of the hub? How do I reset my BT Hub to its factory settings | BT Help
The 192.168.1.254 is the ip input to access the hub manager
Have you got an internet connection at the moment.

Cheers
John

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Smart Hub 2 IP address

Re: Smart Hub 2 IP address