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Problem signing into hub 2

colinandrew — Wed, 03 May 2023 21:02:20 GMT

Just a quick question regarding the hub2, i have a new hub and it keeps disconnecting and re connecting, first thing to try was to check if smart set up had been turned off. Going into hub manager, advanced settings my password wasnt accepted and i got the change password box, i changed the password and everytime i try to log it its the same, wrong password entered, i cant get into the settings at all, the password overide didnt work, so i cant access settings at all, im not well up on this stuff was just after a few ideas cheers.

Re: Problem signing into hub 2

JohnC2 — Thu, 04 May 2023 08:34:16 GMT

Hi @colinandrew, sorry that this happening with your hub.
If you're still having trouble maybe a Factory Reset will help: How do I reset my BT Hub to its factory settings | BT Help

Cheers

John

Re: Problem signing into hub 2

colinandrew — Thu, 04 May 2023 17:48:04 GMT

Thanks i thought about a factory reset but didnt know what affect that might have on tv apps or if smart reset would be enabled and i still wouldnt be able to get into the system to disable it. Probably give it a go though.

Re: Problem signing into hub 2

DavidM — Thu, 04 May 2023 18:08:32 GMT

Let us know if it helps @colinandrew

Cheers

David

Re: Problem signing into hub 2

colinandrew — Fri, 05 May 2023 08:52:29 GMT

Factory reset did the trick thanks.

Re: Problem signing into hub 2

StuartH — Fri, 05 May 2023 09:19:20 GMT

Hi @colinandrew

Thanks for posting back, glad to hear the factory reset did the trick.

Stuart