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Using my new router before changeover to fibre

Microvent — Wed, 10 May 2023 08:37:17 GMT

I’m currently with Plusnet and waiting for my fibre to be installed.

I was wondering if I can just plug in my new router using the broadband socket and use it on Plusnet.

the thing is can I change the broadband username to my Plusnet one easily. I tried just plugging it in without changing anything and it didn’t connect, just steady orange light.

Re: Using my new router before changeover to fibre

Keith_Beddoe — Wed, 10 May 2023 08:43:27 GMT

@Microvent

Welcome to this user forum for BT Retail phone and broadband customers.

Please post on the Plusnet forum.

https://community.plus.net/t5/Forum/ct-p/Forum

Thanks

Re: Using my new router before changeover to fibre

Microvent — Wed, 10 May 2023 08:45:37 GMT

Please note my new contract is with BT not Plusnet so it’s a BT smart router

Re: Using my new router before changeover to fibre

imjolly — Wed, 10 May 2023 08:58:52 GMT

you need your plusnet user name until line move to BT

Re: Using my new router before changeover to fibre

licquorice — Wed, 10 May 2023 09:46:59 GMT

The BT hub is locked to the generic BT PPPoE credentials and cannot be changed