This topic

BT Wholehome WiFi failure

sws57 — Sat, 20 May 2023 11:22:35 GMT

May 2023

I have a SmartHub 2 and a 3 disc wholehome wifi network. My wifi network keeps failing in 2 different ways, a few times a day the discs will all be showing blue lights but the wi-fi wont have any internet connection. The other issue is that all 3 discs will drop off and show red lights. They may or may not reconnect to the hub, rebooting the hub works, eventually.

I've had:

my line checked and reset;
Cfactory reset on the hub
hub replaced
all 3 discs factory reset

I still get hubs dropping off (all 3) and random gaps in the internet over wi-fi.

My cable connection to the hub works fine

I've had a BT network for some time but the service it provides seems to be getting worse

I also have Halo 3+ for all the good it does me

Can anyone help, please. I really dont want to move to move suppliers

Re: BT Wholehome WiFi failure

Anonymous — Sat, 20 May 2023 11:52:06 GMT

@sws57wrote:
…I also have Halo 3+ for all the good it does me…

Your Halo 3+ includes support from Home Tech Experts, have you had anyone out to take a look?

Get the help you need, when you need it with Home Tech Experts
You'll get access to our Home Tech Experts available for in-home or contactless appointments in 2 hour slots, 7 days a week.
They can help with repairs or make sure your connection is perfectly set up. Plus, they'll come round once a year to make sure your broadband is working perfectly for how you use it. All at no extra cost.

Re: BT Wholehome WiFi failure

sws57 — Sat, 20 May 2023 12:57:45 GMT

Thanks, I've had a visit from Home Tech the problem remains. The Home Tech guys seem as baffled as I am. I will be putting another call in but tbh its not been a great success so far. Thanks @Anonymous for the tip anyway.

Re: BT Wholehome WiFi failure

Anonymous — Sat, 20 May 2023 13:10:13 GMT

Ah OK, I see why it didn’t help now!