This topic

BT Wifi Extender Disk Stopped Connecting

Seany42 — Sun, 21 May 2023 15:35:50 GMT

Until recently I had the following set up which all worked fine; Halo 3, BT Smart Hub 2 and a Wifi Black Disk Connector

I have recently changed to Fibre 2, which works fine with the SmartHub 2, but I cannot get my Disk Wifi Extender stay connected after I have acheived a blue light connection using an ethernet cable.

Any help gratefully received!

Re: BT Wifi Extender Disk Stopped Connecting

PaddyB — Sun, 21 May 2023 16:33:52 GMT

Hi @Seany42,

Thank you for posting and welcome to the Community.

I have a similar issue with my Complete Wifi setup at home. I managed to fix the issue with a factory reset of the hub.

Have you tried factory resetting your hub and setting up the black disk again?

Thanks,

Paddy