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Moving my modem during package migration

KyMcQ — Fri, 09 Jun 2023 14:55:57 GMT

Hi all,

New here so bear with me please. I'm currently in the migration process of changing my wifi package from Fibre 100 to Fibre 500. Basically my question is, can I switch off and move my modem during the migration process or do I have to leave it where it is until my new speeds have kicked in?

Many thanks.

Re: Moving my modem during package migration

licquorice — Fri, 09 Jun 2023 14:58:03 GMT

Do you mean Modem (ONT) which you shouldn't be touching, or do you mean your Hub?

If the hub, it doesn't matter when you move it.

Re: Moving my modem during package migration

KyMcQ — Fri, 09 Jun 2023 14:59:15 GMT

Thanks for the reply, I mean my Hub (apologies for the confusion). That's great thank you for your help.

Re: Moving my modem during package migration

KyMcQ — Fri, 09 Jun 2023 15:02:28 GMT

Sorry, quick follow up question. I have spoken to BT with regards to my upgrade and one operator told me my order was complete and to fully reset my ONT and Hub. I then reported back to BT (different operator) who told me that my order would be complete at 00:00 tomorrow and to ensure my ONT remains on. Have i messed up my migration?

Re: Moving my modem during package migration

licquorice — Fri, 09 Jun 2023 15:06:53 GMT

No, leave the ONT on and reset again tomorrow. Doesn't matter what you do with the hub.

Re: Moving my modem during package migration

KyMcQ — Fri, 09 Jun 2023 15:08:44 GMT

I turned off the ONT when initially was told by the original operator. As you can see I'm a bit of a worrier due to needing an improved connection for my job and am just concerned I may have messed up the process by turning it off and back on.