This topic

Can use internet over ethernet but not over Wi-Fi

Nucker — Tue, 13 Jun 2023 15:10:33 GMT

Hi, I just had fibre installed at my home, and I started to set it up with my third party router, the TP-Link AC1750. I was able to configure it to use PPPoE, and use the creddentials bthomehub@btbroadband.com password BT. And my router has connected fine. If I use ethernet, I can use the internet perfectly.

But when I connect to the Wi-Fi network, it gives me the no internet error, as if the router has no connection to the WAN. I feel like there might be a misconfiguration in my Wi-Fi settings, but I'm not sure what. Any ideas?

Re: Can use internet over ethernet but not over Wi-Fi

licquorice — Tue, 13 Jun 2023 16:24:09 GMT

No idea, but it is a TP Link problem rather than a BT problem. If you have Ethernet connectivity then there are no other BT specific settings you can make.

Re: Can use internet over ethernet but not over Wi-Fi

NorthernNico — Tue, 13 Jun 2023 16:30:58 GMT

On the TP-Link router under wifi settings do you have 'Smart Connect' enabled?

Re: Can use internet over ethernet but not over Wi-Fi

Nucker — Tue, 13 Jun 2023 17:45:11 GMT

Yes, and I the issue continued when I disabled it

Re: Can use internet over ethernet but not over Wi-Fi

pippincp — Tue, 13 Jun 2023 18:57:13 GMT

Silly as it sounds, have you entered the correct WiFi password on the devices you wish to connect?

Re: Can use internet over ethernet but not over Wi-Fi

Nucker — Tue, 13 Jun 2023 19:49:54 GMT

Yes, I should probably have clarified this before, but I was using the router with a different WAN connection (through the smart hub, using it as a modem when I was on copper), and it worked fine. I haven't changed the settings of the TP-Link router, other than to get it's internet connection working with PPPoE, and all the devices connected from the credentials that they remembered (which have not been changed).

Re: Can use internet over ethernet but not over Wi-Fi

licquorice — Tue, 13 Jun 2023 19:59:57 GMT

Are you sure you were using the TP Link DHCP server previously and not the Hub's and perhaps using a different subnet to now. Try resetting the WiFi network adaptor on one of your devices