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Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

PJStockley — Thu, 15 Jun 2023 10:49:07 GMT

I have just installed my replacement BT Smart Hub and successfully connected by ethernet cable to my 2 laptops and printer.
Now I want to connect the 3 BT Wi-Fi discs I have.
These do not have a QR code, only an older style barcode.
I have the WholeHome app on my phone (already connected to the new Wi-Fi), but I cannot get past the part where it wants me to scan the QR code (don’t have one).

Where do I go from here?

Regards Penny

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

JohnC2 — Thu, 15 Jun 2023 13:19:48 GMT

Hi @PJStockley, sorry you're having a problem trying to get the Whole Home Wifi (WHW) discs to connect to the the replacement hub.
If you're still having this issue it would be best to give the WHW helpdesk a call on 0808 100 6116. It's open Mon to Fri 9am to 5.30pm and Sat 9am to 2pm and they'll be able to help you resolve this.

cheers

John

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

PJStockley — Thu, 15 Jun 2023 14:27:41 GMT

Good suggestion, but incorrect.

They say they can't help with these older discs, "as we don’t look after the BT Complete Wi-Fi discs ".

I have to contact the customer service team on 0800 800 150

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

garybs29 — Thu, 15 Jun 2023 14:28:54 GMT

If they're the black discs then you need the my bt app, it updates if you have the subscription

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

JohnC2 — Thu, 15 Jun 2023 14:33:06 GMT

Hi @PJStockley, sorry about that. As they are complete wifi have a look at this video which will help you set them up.

How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 - YouTube

Cheers

John

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

PJStockley — Thu, 15 Jun 2023 15:07:46 GMT

That seems to have done the trick

Thank you

Re: Connecting BT Wi-Fi discs with no QR code to ne Smart Hub

PJStockley — Fri, 16 Jun 2023 08:33:38 GMT

Thanks, you are right, hidden away under the More... section