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Moving from BT business to BT residential FTTP

Dungiven — Sat, 17 Jun 2023 12:41:23 GMT

I am moving from BT Business (FTTP) to BT Residential (FTTP) on Monday 19th.

I am currently using an ASUS RT-AX82U router. Do i need to make any changes to my login details to ensure i can access FTTP on Monday? Just trying to limit any downtime as much as possible.

Re: Moving from BT business to BT residential FTTP

licquorice — Sat, 17 Jun 2023 13:22:27 GMT

Yes

You need to use the generic PPPoE credentials of username bthomehub@btbroadband.com and password BT rather than the specific business credentials.

You will not be able to use the Digital Voice service with the Asus

Re: Moving from BT business to BT residential FTTP

Dungiven — Mon, 19 Jun 2023 09:50:50 GMT

Was moved over this morning, i did not change any login details but still working? Waiting a few days to see if speed settles. Just hit 400Mbps on speedtest via wifi.