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Poor 2.4GHz signal with smart hub 2

kdempsey — Tue, 20 Jun 2023 20:00:32 GMT

My smart hub 2 appears to have a very weak 2.4GHz signal when compared with the 5GHz signal.

Sitting about 2 metres away from it, the 5GHz is at -44dBm but the 2.4GHz signal is only -78dBm.

My printer is 2.4GHz only and located about 4 metres away from the hub. It has problems connection with such a weak signal.

The previous Home Hub 5 had both signals at a similar strength and the printer had no problems with it.

Is the smart hub faulty?

Re: Poor 2.4GHz signal with smart hub 2

imjolly — Tue, 20 Jun 2023 20:04:57 GMT

Have you tried. Changing the 2.4 channel from auto/smart to a specific channel using a WiFi analyser on your mobile to see channels in use and selecting free or less congested channel

Re: Poor 2.4GHz signal with smart hub 2

kdempsey — Tue, 20 Jun 2023 20:14:28 GMT

Yes I have tried changing the channel. It made no difference to the signal level.

The 'smart' setting had chosen ch1, which is also used by my neighbours VM router. I tried both ch6 and 11 and both had a poor signal

Re: Poor 2.4GHz signal with smart hub 2

spile — Wed, 21 Jun 2023 05:45:25 GMT

A number of people have Wi-Fi issues (performance and reliability) with the SH2. I use a wireless extender ( a repurposed router) connected directly to the SH2 as a workaround.

Re: Poor 2.4GHz signal with smart hub 2

spile — Wed, 21 Jun 2023 05:46:54 GMT

A number of people have Wi-Fi issues (performance and reliability) with the SH2. I use a wireless extender ( a repurposed router) connected directly to the SH2 as a workaround.