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Reconnecting discs

svickers36 — Wed, 21 Jun 2023 13:22:21 GMT

Just set up my new Home Hub 2 without issue but my three BTW discs will not connect to it. Followed all of the instructions but they just flash blue for a few seconds and then power down. Any suggestions?

Re: Reconnecting discs

Keith_Beddoe — Wed, 21 Jun 2023 13:59:25 GMT

@svickers36

Welcome to this user forum for BT Retail phone and broadband customers.

What colour discs are they, as only the black BT Complete WIFI Discs will connect to the smart hub 2 using wireless.

The white BT Whole Home discs cannot connect directly to the SH2, one needs to be connected to an Ethernet port on the SH2, all of the time.

Re: Reconnecting discs

svickers36 — Wed, 21 Jun 2023 14:30:55 GMT

Thanks Keith

Mine are white - but even when one of them is plugged directly into an ethernet port on the SH2 it still just flashes blue for a few minutes and then powers-down.

I have to say that I'm a bit annoyed if my discs aren't compatible with the SH2 - as that's not what BT have been saying in all of the literature that they've sent in advance.

Re: Reconnecting discs

Keith_Beddoe — Wed, 21 Jun 2023 14:44:31 GMT

Please see https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Please-read-this-first/td-p/2026732

There is also helpdesk contact details on that page, as they are the ones that provide support.