This topic

Vpn and slow image upload speed

darkspyro1991 — Sat, 01 Jul 2023 10:41:40 GMT

Hello. I switched to BT couple days ago and i noticed issues i have not had with my previous ISP. My discord image upload speed is slowed down considerably to the point it takes around a minute to post a 3mb image and most importantly my VPN application is not working for me anymore since whenever i turn it on my websites do not load or load extremely slowly. Ive called the support and they reset my router settings after that did not help i was told to turn off web protect but i did not have it on in the first place. Whats interesting is that these issues do not persist on WIFI only when connected to the hub by cable. I am using a cat5 broadband cable and it was working just fine in the previous ISP hub so what could be the cause of that? Should i change any specific settings?

Re: Vpn and slow image upload speed

countrypaul — Sat, 01 Jul 2023 11:07:00 GMT

Can you check what connection speed you actually have between hub and PC (on W10, Network Settings->Ethernet) ?

Have you a switch between hub and PC (you imply not - but just being certain)?

Re: Vpn and slow image upload speed

darkspyro1991 — Sat, 01 Jul 2023 11:17:46 GMT

If you mean this then suspiciously i have no traffic registered for some reason. First time im seeing something like this

Re: Vpn and slow image upload speed

countrypaul — Sat, 01 Jul 2023 11:48:20 GMT

That looks very suspicious - I have to admit I was thinking you might get a speed below 1gb/s but not zero!

Try a different Ethernet cable, though I would not be surprised if that makes no difference.

Do you have an Ethernet switch available or even an old router with multiple Ethernet ports? There have been cases whereby the autonegotiation of speed between certain devices fails and putting a switch between the two devices allows them to function.

Re: Vpn and slow image upload speed

darkspyro1991 — Sat, 01 Jul 2023 12:21:29 GMT

i do not have an old router to use unless i could use old virgin media hub that i have not returned yet. i shut the network from settings screen and put it back on and it seems the speed is normal at 1gb/s however the problem of slow image upload and no internet whilst using a vpn client persists cable change did nothing

Re: Vpn and slow image upload speed

steephill — Sat, 01 Jul 2023 12:49:57 GMT

This thread may provide a clue:-

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Upload-Speed-on-third-party-router/m-p/2301072#M203126

Re: Vpn and slow image upload speed

darkspyro1991 — Sat, 01 Jul 2023 13:14:32 GMT

i am not using a third party router i am only using the bt hub provided by BT and it was set up by the engineer.

Re: Vpn and slow image upload speed

countrypaul — Sat, 01 Jul 2023 14:23:41 GMT

I think that article pointed to be @steephill may be relevant even though it suggests the 3rd party Router as the issue. It appears to be the same Ethernet adapter as yours, and very similar symptoms.

If the Virgin media hub has multiple Ethernet ports it would be worth trying, make sure you PC is on and has an ip address from the BTHub before connecting to the Virgin hub (it may have DHCP server enabled on a different address range. If the Virgin hub uses the same address a the BTHub you will need to change that on the Virgin hub first.

Re: Vpn and slow image upload speed

darkspyro1991 — Sat, 01 Jul 2023 22:17:52 GMT

it has multiple internet ports but no WAN port which is the one bt HUB uses. it seems to be very outdated since it connects through an antenna like screw-in cable im gonna try that tomorrow and update how it went but im not getting my hopes up

Re: Vpn and slow image upload speed

countrypaul — Sun, 02 Jul 2023 12:57:33 GMT

I assume by Internet ports you mean Ethernet ports - exactly what is required. You connect one of the LAN ports on the BTHub to one o the Ethernet ports on your Virgin hub, then one of the Ethernet ports on your virgin hub to your PC.

Since the BTHub will be connecting to the Internet via its WAN port the Virgin hub does not need to.

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 06:20:13 GMT

Unfortunately it did not work the network is unindentified. I tried using a wifi antenna for my pc and the vpn worked as intended. After reconnecting the BT hub the network is now correctly described and the image speed is normal now so there is some improvement. Yesterday night i experienced a lot of disconnections and failed downloads from game servers to patch. However VPN not working on ethernet connection is still a thing i am at a loss what to do at this point and wonder if the Hub itself is the problem. Unfortunately i do not have a second PC to test the cable connection out

Update: I have also tried the methods in earlier thread suggested with network reset and removing killer software but nothing helped

Re: Vpn and slow image upload speed

countrypaul — Mon, 03 Jul 2023 09:07:58 GMT

What do you mean by the Network is unidentified? What is reporting that?

It looks as though the BTHub and the Ethernet in your PC are not playing together properly. Putting a simple Ethernet switch between the 2 (in the form of an old Router/Hub) can often solve problems like that (no guarantee though).

Just having read through the thread again, I notice you mention you are using a CAT5 Ethernet cable, some CAT5 cables only had 4 wires in them (as that is all Ethernet & Fast Ethernet required) where as Gigabit Ethernet requires all 8 present. The cable you use should be labelled as CAT 5e, or CAT6 maybe 6a. Not sure if a cable is supplied with the BTHub nowadays.

You should be able to by a gigabit network switch for under £10 and CAT6 cables for £1 (depending on length) - however without identifying the problem clearly they may not solve the issue.

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 14:11:53 GMT

So I've put the virgin hub between the PC and bt Hub and used it as i would with a switch but the network is unindentified and has no internet in that case. my neighbour who ordered bt engineer around the same time did recieve two cables unlike me one for socket and one for pc so i borrowed it off him and results are the same. I also tested cat6 cable i had and the original cable i was using is cat5e. I will play some games to see if disconnects persists and update on that but the vpn is still refusing to work properly. It only works on wifi. I'm starting to think maybe my hub is faulty? It's so wierd for this issue to be so specific when internet off VPN mostly works.

What is interesting is that im getting 0 speed on checking network state and to get speeds shown i need to manually shut down the controller and turn it on again to see packets moving and speed showing.

Re: Vpn and slow image upload speed

countrypaul — Mon, 03 Jul 2023 15:26:17 GMT

I think you may well have two entirely different problems.

1) Ethernet problem - I think caused by the BTHub and your PC Ethernet not playing together nicely

2) VPN problem - I saw a similar VPN problem with another forum member recently. It turned out one VPN would work, but one would not and we could not work out why iirc. Solved: Are BT trying to block VPNs - BT Community

The unidentified network message might be caused by getting an ip address in the wrong range. Did you get an ip address from the BTHub before connecting the PC to the Virgin hub? If the Virgin hub still has dhcp active it could be issuing an ip address that your PC can tell has no internet connection.

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 15:32:27 GMT

If the vpn was not working with BT it wouldnt be working on wifi either but it works perfectly fine when on wifi.

As for DHCP i have not fiddled with any of that as im not entirely sure where to start editing that

Re: Vpn and slow image upload speed

countrypaul — Mon, 03 Jul 2023 16:11:13 GMT

Do you have the "Killer Network Service" running on your PC? I notice that there are some posts o the Intel community form that suggest disabling that service resolves various problems - worryingly it seems that Intel took over Killer and have deemed "that the Killer E2500 Gigabit Ethernet Controller is a Legacy unsupported product" in 2021!

Not sure what PC you have, but I also found this on the MSI site: Killer E2500 Gigabit problem | MSI Global English Forum (not sure if I am allowed to post this link - mods please delete if I should not)

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 16:12:22 GMT

Ive posted earlier that i went with the suggestion u made from the other thread and have removed killer software with killer uninstaller and is not running anymore in task manager. It also did not help still.
If i were to connect to old ISP thru the virgin hub since other contract has not run out yet the wifi works again so i dont believe its an issue from the side of PC

Re: Vpn and slow image upload speed

countrypaul — Mon, 03 Jul 2023 16:48:20 GMT

I thought things also work if you use WiFi to the BTHub, just that Ethernet to the BTHub is totally unreliable at present. Does using Ethernet to the Virgin hub still work reliably?

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 20:04:16 GMT

Using ethernet with a virgin hub connected to their box works perfectly fine and the vpn is also working without a hitch. The vpn craps the bed ONLY on bt ethernet connection

Re: Vpn and slow image upload speed

darkspyro1991 — Mon, 03 Jul 2023 20:51:27 GMT

I have found the solution to the problem finally. In the hub manager menu that you access through 192.168.1.254

there is a port clamping option that was ON by default. By shutting it down it allowed my VPN to finally connect and work as intended. It did not work before but i believe that couldve been related to earlier image upload slowdown that got fixed by resetting the router and reconnecting all the cables. Everything seems to be in order and works fine so far.