This topic

Newbie

Tr345 — Mon, 03 Jul 2023 10:52:54 GMT

Hello I've just given Virgin notice I am leaving after many years with them. I have 30 days cancellation period that ends on Sunday 30 July, I was hoping to transfer to BT Full Fibre 900, I'm not sure how to go about this, If I order BT this week will it be in place on time? I don't want the days to 'clash' therefore, do I have to leave so many days inbetween providers or can I book it to start the next day (31 July)? If so, is that midnight on that day - goodness I'm not sure the best way to go about this. Also, do I need any special equpment in the property? Any guidance welcome. Thankyou

Re: Newbie

iniltous — Mon, 03 Jul 2023 11:05:57 GMT

Are you intending to have a phone service and if Yes , is the phone number you had with Virgin required ?

Assuming you don’t want a phone service or any number will do , there is no ‘connection’ between VM network and Openreach, but obviously there will be a lead time to get service over OR , if you order BT in the very near future then that’s the best way to try and guarantee it will be in and working before the VM service is disconnected, but until you order to you won’t have a date , it’s impossible to know what the date offered will be in advance, but hopefully 3 weeks should be doable .

Do you need any special equipment, obviously you would be ordering FTTP where no FTTP currently exists so a new install is required ( assuming you are not in a new build that had BT and VM available when you moved in and you chose VM ) , if you put your address into the wholesale checker it will gives the availability, if it’s single stage or 2 stage install and the installation method ,

https://www.broadbandchecker.btwholesale.com/#/ADSL

s Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

KCI2 Assure

Other Offerings Availability DateVDSL Multicast

Available

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

it should look a little like this , although this is for a new build with existing duct.

Re: Newbie

Tr345 — Mon, 03 Jul 2023 12:10:51 GMT

Thankyou for your reply - I do not want a Telephone line at all, therefore no number to carry across. The link you provided is asking for numbers that I don't know what they are - unable to see an address line. When I went onto BT website for quote on costs, it did say FF was available to me at the time it didn't give me timescale though.

Thankyou

Re: Newbie

Tr345 — Mon, 03 Jul 2023 12:21:29 GMT

Ok so I just proved how useless I am at this sort of thing LOL.. I noticed there was somewhere I could put in my address -'Our records show FTTP network... single dwelling 2.5 inch plastic duct56'

FTTP is available & a new ONT may be ordered.

The exchange is not currently a fibre priority programme

WLR is currently available at the exchange

etc...

Does this mean FFB is available to my property but not at the exchange, therefore, I won't actually be getting what I am going to be paying for? Thankyou

Re: Newbie

imjolly — Mon, 03 Jul 2023 12:27:58 GMT

from what you have posted FTTP is available to you and you just need to phone BT and place an order for the package you want 03301234150

Re: Newbie

Tr345 — Mon, 03 Jul 2023 12:29:25 GMT

Thankyou I will indeed go and order, I appreciate the replies.

Re: Newbie

Anonymous — Mon, 03 Jul 2023 12:37:18 GMT

@Tr345

I appreciate that you don't want to be either paying for two services or be without any. But I'd suggest that the former is much preferable to the latter. Therefore if it were me, I would only cancel the Virgin service the day after the BT service goes live. This may very well not be the installation date your are given when you place an order with BT. Some have reported delays running into months due to unforeseen issues with the install.

I would also suggest that you look at what offers are available ordering online through cashback sites such as Quidco & Top Cashback.

Re: Newbie

Tr345 — Mon, 03 Jul 2023 12:42:01 GMT

Thankyou something to think about.

Re: Newbie

Carlusha — Mon, 03 Jul 2023 13:58:29 GMT

Switching is designed to do away with the hassle associated with cancelling one service and hoping that one finds a suitable replacement service that can be connected and provisioned on the exact date your original service ceases.

Re: Newbie

licquorice — Mon, 03 Jul 2023 14:01:52 GMT

That doesn't apply when switching from a non Openreach service to an Openreach service as in this case switching from Virgin to BT.

Re: Newbie

Tr345 — Mon, 03 Jul 2023 17:50:18 GMT

Good Point Thankyou

Re: Newbie

Tr345 — Mon, 03 Jul 2023 17:50:42 GMT

ahh Good point thankyou

Re: Newbie

iniltous — Mon, 03 Jul 2023 18:07:19 GMT

Because the survey note says ‘served by 2.5inch duct’ , there is a pretty good chance your installation will be relatively easy as your address presumably is a relatively modern property ( probably build after 1990 ) and although you don’t state it , it’s probably going to be a single stage install, so the date you are given is the date installation should take place ( a two stage install, which have a longer lead time , there is an engineer visit before the contractual date to ensure that on the install date the install any issues identified by the survey have been addressed )

In your case , short of an unforeseen blocked duct your install should be OK , however as suggested, if having a continuous service and no possibility of period without service from either ISP , getting the BT service in before cancelling VM is a good idea , it may only be a month of paying for both services versus potentially having no service for a period.

Re: Newbie

Tr345 — Mon, 03 Jul 2023 18:21:43 GMT

Thankyou for your help appreciate it.

Re: Newbie

Carlusha — Tue, 04 Jul 2023 15:14:58 GMT

@licquoricewrote:
That doesn't apply when switching from a non Openreach service to an Openreach service as in this case switching from Virgin to BT.

I took the information from a BT site!

Switching broadband provider is as easy as 1, 2, 3….

Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. It’s easy to switch your TV and landline services too. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch.

https://www.bt.com/broadband/switch

Re: Newbie

licquorice — Tue, 04 Jul 2023 15:21:13 GMT

Quote from that site.

*If you’re a Virgin Media customer, contact both BT and Virgin Media to try and co-ordinate the start of your new service with the end of your old one. That’s the best way to avoid either having a gap in your service or paying for overlapping services. Some homes might need an engineer installation. We’ll let you know when you order if that’s the case.

In other words, sort it out yourself 😂😂