Setting up new TV incorrect password

Jennylee12345 — Mon, 03 Jul 2023 12:38:15 GMT

I am trying to set up a TV to my internet and I am putting in the correct password and it keeps saying incorrect password. It is 100% correct. I have tried the WPS button but that is not working either. I've turned the hub off and still no luck.

Re: Setting up new TV incorrect password

PaddyB — Mon, 03 Jul 2023 14:23:37 GMT

Hi @Jennylee12345,

Thank you for posting and welcome to the Community. I'm sorry you're having difficulties connecting your TV to your BT hub.

If you haven't tried it already, I would try factory resetting your hub. You can find the steps here - How to factory reset your hub.

Thanks,

Paddy

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Setting up new TV incorrect password

Re: Setting up new TV incorrect password