This topic

Can't Activate BT ID

DerekTheChicken — Wed, 05 Jul 2023 15:57:41 GMT

As per title for a week I've been trying to activate my BT I'd, I know my password is correct, every time I get as per the attached.

My broadband and tv isn't due fur activation yet, BT email acknowledged this when asking me to activate my ID.

Tried reactivating etc, no difference.

Help !

Thank you

Re: Can't Activate BT ID

NeilO — Wed, 05 Jul 2023 16:04:17 GMT

Hi, @DerekTheChicken welcome back to the community, I'm sorry to see you're encountering an error when activating your BT ID. The activation normally fails for one of two reasons either the activation link has expired or there is a password problem. As you've tried reactivating have you gone through the password reset process to see if that works?

Thanks

Neil

Re: Can't Activate BT ID

DerekTheChicken — Wed, 05 Jul 2023 18:15:35 GMT

Thank you Sir, having to reset my password worked, much appreciated

Re: Can't Activate BT ID

NeilO — Wed, 05 Jul 2023 18:48:15 GMT

Hi @DerekTheChicken brilliant, I'm glad that worked. If you need any further help you're more than welcome to post back on the community.

Neil