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Always have to reconnect to Wi-Fi (Complete Wi-Fi issue)

Callaen — Sun, 23 Jul 2023 09:41:51 GMT

Hi!

My PC always makes a slow connection to the (distant) Smart Hub when it boots up and the connection has to be manually closed and reopened to make it connect to the disc/extender.

How can I force it to always use the closest wi-fi point?

Re: Always have to reconnect to Wi-Fi (Complete Wi-Fi issue)

kennysaint — Sun, 23 Jul 2023 12:57:56 GMT

il give you some great advice m8 from a long standing bt customer,ditch the router and discs they are rubbish.go buy a router that will do the job some great budget routers out there preferably wifi 6 router.

Re: Always have to reconnect to Wi-Fi (Complete Wi-Fi issue)

NeilO — Sun, 23 Jul 2023 14:00:05 GMT

Hi, @Callaen welcome to the community and thanks for posting, have you used the MyBT app to run troubleshooting on the complete wifi setup?

The disc may need to be moved or another one provided to improve the coverage. You can get up to 3 discs with a complete wifi subscription.

Thanks

Neil

Re: Always have to reconnect to Wi-Fi (Complete Wi-Fi issue)

Callaen — Sun, 23 Jul 2023 14:19:24 GMT

The coverage is fine, and like I say the connect steadies once it is forced to reconnect.

It's not an issue of what the discs are doing, but how the PC connects to them.

Re: Always have to reconnect to Wi-Fi (Complete Wi-Fi issue)

NeilO — Sun, 23 Jul 2023 14:31:08 GMT

@Callaen Have you tried to forget the Smart Hub 2 SSID in your PC's wireless settings? Also, make sure the network card drivers are up to date.

Neil